My Jeep’s “check engine” light came on and then I received a “hot engine” alert after driving a few miles. Local repair shop looked at it and said it needed to go to the dealer because the issue was computer-related. This morning I called Paul Bailey’s service department to schedule an appointment. The woman asked if I were an existing customer. I said no, that I just moved to RI a few months ago. She said that they would not service my Jeep because they are now only servicing existing customers due to being busy. This is no matter how far in the future I was willing to wait to have the car serviced. I was incredulous. I told her that I like Jeeps, that I will probably buy a new Jeep soon and that she just made sure that I would never, ever buy from that dealership. I guess it’s not illegal to discriminate on the basis of being new to the area and not being a pre-existing customer, but it sure is bad business. I’m going elsewhere for my next car.

After waiting over three months for a rear differential for my 2015 Jeep Trailhawk I had it towed to Paul Bailey's Jeep as a last resort. The following week they had the rear differential and also ordered two rear axle halfs. Yesterday, I picked up my Trailhawk completed correctly and as promised. My thanks to all in the Service Department at Paul Bailey's. My ride back to Harrisville was Fantastic! Steve Miller

Anthony made my purchase easy from the minute I walked in the door. Easy negotiating and fair value on my trade. It was well worth the trip!

Got a great deal on our pre owned dodge caravan, great people , great atmosphere and a great experience. Our sales Guy was professional, knowledgeable and a pleasure to work with.

after years of debating, finally pulled the trigger. EVERYONE was wonderful to deal with. I would not hesitate to buy from them again. Personable, honest, straightforward. Nice people!

First Jeep we ever owned and happy to be! Its a Great vehicle and fun to drive and ride in! The staff who work there are very knowledgeable and helpful and friendly!