I really appreciate your service and professionalism, your honesty is very much appreciated, thanks fields you guys rock

The Fields BMW Orlando staff are very helpful and courteous. They have snacks and drinks available for guests. The dealership is clean and the service department is comfortable.

Service advisor Merarie was very professional, knowledgeable, and friendly. It feels good when you get treated like that, makes you come back again. Thanks for your service.

Excellent customer service. Merarie was very thorough polite and provided service status updates. The mechanic’s video of the car condition was also very explanatory.

**Twenty-year BMW customer lost over a failed sunroof repair** Fields BMW South Orlando charged us nearly $1,000 to repair a specific sunroof leak. Approximately two months later, the exact same leak returned in the same location the next time the vehicle was exposed to meaningful rain. We brought the car back for a scheduled 7:30 a.m. appointment on Monday, July 27. The vehicle was not evaluated that day and remained at the dealership overnight. We did not receive a meaningful response until Tuesday afternoon and incurred additional Uber expenses while without the car. The dealership then quoted approximately another $1,400 to address the same leaking sunroof. We were told that completing all of the work would have cost approximately $2,400 in total. Had that been disclosed during the original visit, we would never have approved a nearly $1,000 partial repair. We would have taken the car to a qualified specialty or body shop instead. The explanations were also inconsistent. The service team initially stated that additional seals or components were weathered. Later, they questioned what could have happened during the two months since the original repair, implying that something after the service might have caused the renewed leak. Those explanations do not reasonably fit together. If the components were visibly weathered, they should have been identified when the vehicle was originally inspected. If the dealership believed a later event caused the leak, it should have provided evidence rather than implying customer responsibility. We proposed a reasonable compromise: apply the nearly $1,000 already paid toward the newly quoted $1,400 repair. Management’s final offer was a half-hour labor credit and a 10% discount. We retrieved the vehicle unrepaired on Tuesday evening and are having it diagnosed and repaired elsewhere. We no longer wanted Fields BMW South Orlando working on the car. I then escalated the experience in writing to the dealership’s general manager, senior Fields leadership, Fields Auto Group customer service, and BMW Customer Relations. Despite clearly documenting the failed repair, contradictory explanations, management response, and loss of a longtime customer, no one replied. After approximately 20 years as a BMW customer, Fields BMW South Orlando has lost our future service business, vehicle purchases, referrals, and likely our loyalty to the BMW brand.

Our sales rep, Al smith was efficient, helpful, fair and very professional. We highly recommend this dealership. .