The very good experience very nice people at laurel ford thank yall very much good job

Very positive experience. Service dept. Answered all questions, and worked with me about concerns about tires I bought.

Upon arriving to the Kia service facility, I was greeted by an enthusiastic service advisor named Mamie. She got my car in for the oil change quickly and efficiently. The Kia facility had a very comfortable and clean waiting area. I did not have an appointment, but the service itself did not take long at all. My reasons for giving a four star review instead of a five star review has to do with the servicing technician. He failed to fill out some paperwork that I felt was very important information. When I went through the cashiers booth, I was just giving a receipt for the oil change itself and the tire rotation. I was not given the Multi point Inspection Report Card as recommended by the manufacturer. I had to ask them for this. And when the cashier gave it to me, it was empty. It was blank. It did not have one mark on it. It did not have my name, my car model or make or the date. It was completely blank. I had to bring this to their attention. I’m not sure of the gentleman‘s name who has the office right next to the Service area in the main Ford building, but he told me the technician forgot to fill it out and that he was sorry. They returned the form to the technician and he filled it out, but not completely. The only thing on the form when I got it back where the boxes checked the green yellow and red boxes and his technician number on it which is 55551. It still did not have my car the date my name. This was the first service on a brand new 2025 Kia K4. To me this form is very important for future reference, and the fact that it was left out is the reason I gave a four stars. All the employees that I dealt with were very friendly, but to be quite honest, the feeling I had when I left was that I was rushed, and that my concerns were not very valid. They did spray off the outside of my car as a courtesy. I don’t have many options as far as Kia dealerships where I live so I will be going back there to have my next oil change and I just hope it’s better next time.

Huge thanks to Joseph Crawford at King Kia of Laurel! 🙌 He made the loan process smooth, stress-free, and even enjoyable. Joseph helped the team find the perfect car for me and secured a loan with better terms than I’d been offered elsewhere, a low down payment, and great coverage. I drove away in a car I absolutely love!

I recently purchased a 2025 Kia Sportage Prestige, and I couldn't be more pleased with the exceptional service I received from Donny. His customer service skills were outsanding-he actively listened, was incredibly knowledgeable about the vehicle, and kept me well-informed throughout the entire process. This is the third car I've purchased from this location, and I was intially unsure if the experience would match the high standards set by my former salesman who is no longer there. Donny reassured me that I was in good hands, but he was wrong-I was in great hands. I had considered other brands and wasn't certain I would stay with Kia, but Donny's patience, professionalism, and thorough answers to my (many) questions made all the difference. He was truly phenomenal, and the overall sales experience was marvelous thanks to him. Donny's outstanding service is what ultimately sealed the deal. Highly recommend asking for him if you're in the market for a vehicle! I am writing to follow up on my previous message regarding my concerns with the Finance Department. I am pleased to share that since then, the team at King Kia of Laurel has gone above and beyond to address my concerns and turn my experience into a positive one. I would especially like to recognize Larry, Carlos Mendez, and Matt Aglio for their extraordinary efforts. Their professionalism, responsiveness, and genuine commitment to customer satisfaction were truly impressive. Thanks to their support, I now feel confident and valued as a customer. I appreciate the time and care taken to ensure my concerns were resolved and that my experience ended on such a high note.

Devin Gregory, my service advisor, along with his team of outstanding service technicians at King Kia of Laurel provided exceptional service for my 2016 Kia Sorento. Devin and his team took the time to listen, diagnose and correct several issues that no other repair shop or dealership was able to remedy. He went out of his way to make sure that every concern was addressed, He is professional and has always been a pleasure to work with. Thank you !!