21326 Ventura Blvd
Woodland Hills, CA 91364
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I just bought one car and leased another at Maserati Auto Gallery Calabasas and my experience could not have been better. The salesman (John) was very friendly. Scott Richards in finance was great. However, it was the General Sales Manager Fabrizio who was a rock star. He didn't play any games. He was very fair on the price he gave on my trades and made very transparent deals. In other words he showed me their invoices, their costs, their profits, everything. I would recommend this dealership to anyone in the market for a high end car. They will find you what you want and treat you fairly.
I recently had the pleasure of working with Nick, parts Mgr. & Dave, Service Mgr. when I brought in my new Maserati for service. Both were fantastic to deal with. Nick took the time to explain in great deal how every aspect of the vehicle worked & even took the time to set up my personal preferences in the Navigation, Bluetooth etc. I've worked with a lot of high end service depts. in the past, but I've never worked with such a professional & knowledgeable team. GREAT JOB GUYS!!! 5 STARS ALL THE WAY!!!!
Nick and staff are always attentive and prompt. I have serviced all my Maseratis and Ferraris with them for years and have always found the experience to be 100% satisfactory. They go over and beyond with their attention to detail and follow up.
Why did I rate this dealership the way I did. 1) People I have dealt with have been friendly, open, honest, and communicated regularly with me. 2.) An absolutely complete inspection report itemizing everything they would check was sent to me before anything was agreed to. This report was so detailed, I can't image anything being forgotten. 3.) Any recommended work to be done was itemized next, based on the above complete inspection. 4.) Progress on the work was communicated to me several times during the work period. (by phone calls and "E" mails from Nick Mattson.) 5.) Since I could not deliver or pick up the car during a week day, Adam Aizin (sp) at the sales facility which was open on Saturday accepted and took charge of the car for delivery to the service facility and return to me on the following Saturday in order to work around this problem. 6.) A complete invoice showing every replacement part and service routine performed, was given to me when I picked up the car. 7.) Also, I rejected some of the recommended work for specific reasons and I was not pressured to have the work done anyway. 8.) The costs were right in line with what I had expected based on my years of research on Ferrari repair costs. ( I've been an enthusiast since I was 15 and was finally able to purchase a car just recently.)
I brought in my Maserati Quattroporte with a blown tire and codes that would not reset - both things requiring on the spot attention. Dave Melton and his team were picture-perfect. You could point them out as examples of professional competence, effectiveness, and impeccable "bed side manners" to anyone. We are very fortunate to have this shop and Dave in particular in our town. I am very grateful and will be back (plus I am intrigued to drive one of those Cinquecento loaners).
Scheduled an appointment, told them I needed a new tire and wanted the No-rosion treatment. Arrived at the garage, they had the correct new tire (at a much better price than Goodyear), flushed the coolant and road tested the car while I watched and waited. Thanks to Eric and John for taking such good care of our "Bella".
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