my service representative Alvin has been wonderful and dealing with on the last two visits to this dealership. His customer service has been top-notch and on the last one I called and explained my issue and he had me come in immediately and got my car locked looked at that same day, which helped us very much because we had an 8 Hour Dr. to take my daughter to school so thankfully, we didn’t get on the road so again his customer service is some of the best that I’ve had with any car dealership

Service is outstanding. Gabriel Rodriquez is the best. Very professional and keeps customers informed on a timely badis.

Great experience in all areas. Worked hard to find the best car based in my preferences.

Nice dealership. Clean and organized space. Easy to make an appointment for service! My vehicle was ready on time!

So….i got a text asking me to complete a survey. Here is what i said: Portfolio Manager: Patrick was absolutely amazing throughout the process. He listened to what I asked for, explained the product very well, and exceeded my expectations. He knew the answer to every single question I asked! Nicely done!!! Sales Manager: Vernon was friendly, offered me numerous options and made sure I was satisfied and felt valued as a new member of the BMW family. He went above and beyond to earn my loyalty and he made sure I was satisfied at every step of the process. Finance: James was extremely thorough and explained every term I wasn't familiar with prior to asking for the infamous signature. He was very knowledgeable and ensured I was comfortable with all things related to the financial transaction. I have done business at other dealerships and felt like I was just a transaction. This experience was much different- I felt valued and Patrick, Vernon, and James went beyond to ensure my satisfaction. Thanks to each of you for your expertise and guidance as I am beyond thrilled with my new X5!

Working with Darnell at The Woodlands BMW was a breeze. He was honest and very professional. I’ll go back for my next service requirement.