I am extremely disappointed with Bommarito Cadillac’s service department. It takes far too long to get an appointment, and their lack of urgency when customers have warranty concerns is unacceptable. My vehicle has developed a door latch system issue, and my factory warranty expires in just five days. I called immediately to schedule a service appointment, only to be told the earliest available appointment isn’t until August—well after my warranty expires. There was no attempt to accommodate the situation, no offer to work me in, and no solution provided. This level of customer service is frustrating, especially for a luxury brand. I previously owned a Mercedes-Benz and chose Cadillac this time because Mercedes wasn’t offering anything new that interested me. However, Mercedes consistently provided first-class service, and this experience has reminded me how much that matters. Service after the sale is just as important as the vehicle itself. Based on my experience with Bommarito Cadillac’s service department, I will seriously consider returning to Mercedes for my next vehicle. A luxury dealership should stand behind its customers, especially when a warranty issue is reported before the warranty expires.

Nothing but good to say about Bommarito Caddy - Lamar (sales) and Trent (finance) are both AWESOME to work with and hooked me up all the way! Best car buying experience with no funny stuff, games or pressure - very above board and great human beings also. THANKS Kevin K.

Attempt to schedule a recall appointment. Voice mail 1 ignored. Voice-mail 2. Text msg with appt. 2 months out. No explanation of service. Call again. 5hr repair no loaner no shuttle. I will be purchasing a new vehicle but not from this dealer. When you treat customers like they are an inconvenience you will probably have less. Not living up to the Bommarito name. Found another dealer, longer drive, much more customer focussed.

Very happy with the sales team, I asked to have prequal and all financing completed before I arrived and they did amazing, fastest car purchase ever

There friendly people make you comfortable and willing to work hard for you until you get the vehicle of your choice.

My car buying experience was absolutely fantastic. Professional, friendly, and I drove away happy! Lamar is the absolute best!