I purchased a 2017 Nissan Pathfinder in February of 2023. I was ensured by the company that they would put this car through the shop and go through everything. I picked the vehicle up and the tires and front bumper clip that was supposed to be fixed were not. They said they would have someone come look at it. They did not. I left with the vehicle since it is my only means of transportation, getting the vehicle home it starts making a loud terrible noise that I recorded and sent back to Roper Kia. They asked for me to bring it in. The fan was not bolted in and had to be replaced which they did replace without charging me. Should not have been an issue had they looked at the vehicle to begin with. A few months down the road the vehicle left me stranded. I had it towed to Roper Kia. They informed me that they could not figure out what is wrong the vehicle and that I should take it Nissan. After Nissan looked at it they found that the air filters were put in backwards which caused the mass air flow sensor to quit working. This mistake by Roper Kia is now costing my $600.00 to get fixed. Had Roper Kia actually put the vehicle in the shop and gone through it like they assured me they did then this error could have been caught if not on the first time there then at least on the second or third time that I had taken the vehicle back. The negligence of Roper Kia's service department has caused this purchase to be a nightmare and after spending close to $20,000 on a vehicle then needing to put it in the shop three times without resolution in less than a year and costing me an additional $600.00 is extremely frustrating. Roper Kia should have to reimburse me for the money I had to put out for their negligence.

We used Aaris Vogt (third time using him) and he was wonderful. Very helpful, followed up with us multiple times, and made our experience quick and easy. The general manager, Tustin Ulrich, is also great and so helpful. Couldn’t recommend their dealership enough!!!

Went to buy new car. Mentioned they were 5 grand over MSRP. Salesman replied why sll for MSRP. Drove 65 miles to Crain Kia in Bentonville AR, bought new seltos at MSRP. Roper salesman saved me 5 grand and forever lost a customer.

Knowingly Sold me a car that showed it had been involved in an Accident by CARFAX.

Stay away from a salesman precariously going by the name "Dr Phil" Bought a NEW KIA SORENTO, loaded in July 2022. Window sticker was almost $45,000.00. Then ROPER KIA added another $9,995.00 for what ROPER KIA calls a "REGIONAL MARKETING ADJUSTMENT" Thieves!!! NOW, this is what really torqued my bolts. In Nov. 2022, I receive a letter from KIA stating "IMPORTANT SAFETY RECALL". Letter states, "A fire may occur in the area of the tow hitch harness module while driving or while the vehicle is parked with the ignition off. Debris and moisture contamination on the tow hitch harness module printed circuit board (PCB) may cause an electrical short circuit, creating the risk of fire. A fire increases the risk of injury". In red print the letter also states "Park your vehicle outdoors and away from other vehicles or structures until you have this recall performed. This Recall Number is SC249. The issue is there is no fix for this problem at the time of this post. I called Dr Phil told him I did not want to keep this car. He said he would call me right back. In the interim I called KIA Customer Service 1-800-333-4542 and found out about ANOTHER SAFETY RECALL. This Recall Notice number for this problem is SC250. It has to do with a pump in the transmission. When driving down the road your vehicle can abruptly lose all power. This could also get you killed! I called Dr Phil AGAIN and told him about this other Recall and told him again that I did not want this car. He will NOT call me back. STAY CLEAR OF ROPER KIA & DR PHIL!!!! If you want a KIA, I suggest you drive a few extra miles and go to Youngblood in Springfield MO.-------NEW POST- Since I posted this on Dec 11, 2022 the sales manager 'Tony' finally called me back. I explained everything to him and he basically told me he could only buy the car back for $40,000.00....... WOW!!! Now, he will not return my call. Boy, this dealership and its employees are a real piece of work! So, in less than 1,600 miles and 4 months of ownership ROPER KIA expects me to lose $14,620.00 for a car that I can't drive and can't park it my garage..... or close to anything for fear of my car catching on fire or while driving getting me killed in a car accident. AGAIN, THIEVES!!!! I have filed a Formal Complaint with the MO Attorney General's Office and have also filed a lawsuit with the Lemon Law Group located in MO. I am waiting to see if justice will be served.

Was lied to over the phone drove a hour to get there and still no help was the worst experience I've had trying to buy a car will never go back and do not recommend to anyone