Subject: Misleading, Unethical, and Disrespectful Conduct at Camelback Toyota Used Car Sales To Whom It May Concern, I am writing to formally document and express my deep dissatisfaction with the unprofessional, unethical, and culturally disrespectful treatment my wife and I received at Camelback Toyota’s used car sales department, specifically involving your finance manager named Chris Quitana. From the start, I made it clear that my credit union (Mountain America) does not finance vehicles with over 250,000 miles, and the vehicle in question had 174,000 miles (2011 Toyota 4Runner $16,980 black in color). Despite this, Chris Quitana proceeded to run my credit and submit multiple applications to various banks without fully explaining the consequences, resulting in multiple hard inquiries that negatively impacted my credit. Despite me using a vehicle to trade in, I was then pressured to provide more money down and offered high-interest loans, despite my efforts to use my own financing. The entire process felt focused on dealer profit — not transparency, honesty, or customer service. In addition to the misleading financing, Chris Quitana attempted to pressure my wife into co-signing legal documents before she had even seen the vehicle. She specifically requested to inspect the car first — a basic and responsible request — yet this was ignored. Attempting to have someone sign binding documents without viewing the vehicle is deeply unethical and shows a complete disregard for informed decision-making. Most concerning was the manager's inappropriate physical behavior, as he repeatedly touched my wife’s hands and arms during conversation. This is entirely unacceptable, especially in African, Asian, Muslim, and many other cultures, where such physical contact in a formal setting is considered disrespectful. It made us both extremely uncomfortable and showed a serious lack of professionalism and cultural awareness. To add to the list of unethical conduct, the dealership considered taking my vehicle as a trade-in, but Chris Quitana falsely claimed it had emissions issues — an accusation that had no basis and appeared to be a deliberate tactic to undervalue my car. I have had no such issues with the vehicle, and this false statement felt like an attempt to manipulate me into a poor trade-in deal. As an African American customer, I must also emphasize that my experience aligns with nationally documented patterns of discriminatory auto lending and sales practices. Studies by the Consumer Financial Protection Bureau, the National Fair Housing Alliance, and other oversight bodies have consistently shown that minority buyers are often steered into higher interest loans and treated unfairly, regardless of creditworthiness. My experience at Camelback Toyota is sadly consistent with these findings. This pattern of dishonesty, pressure tactics, cultural insensitivity, and discriminatory behavior is unacceptable. I will not return, and I am in the process of filing formal complaints with the Consumer Financial Protection Bureau, the Better Business Bureau, and the Arizona Attorney General’s Office. I strongly advise other consumers — especially those seeking ethical, culturally respectful service — to proceed with caution when dealing with this dealership. Cordially, Derrick R.

We have purchased 3 cars from Camelback and have always loved their professionalism and friendliness. We had a great car buying experience recently with Melanie Kranz and highly recommend her. She was extremely patient with us as she helped us find the right car. Highly recommend Camelback Toyota and Melanie!

My salesman JJ was fantastic. He was honest, personable, and went above and beyond to help me. He is a gem, and a great guy. I did not like dealing with Finance. It took them forever to do the paperwork. I felt like they did not value my time. They were EXTREMELY pushy about getting me to buy a warranty,

Been a loyal Toyota owner since 2006 (still own the 2006 Tacoma) (this is our fourth one / third hybrid) Toyota truly stands behind their cars that’s why we’ve been with this so long.. This current purchase Camelback Toyota truly went above and beyond to earn our business purchasing of a fully loaded 2025 Rav4... Selection s amazing and make the buying experience very simple.. No wonder they sell 1,000 a month.. Even when new day check-in’s to see how we’re doing.. Amazing... Great job Camelback..!

⭐️⭐️⭐️⭐️⭐️ I recently purchased a 2025 Toyota Camry from Camelback Toyota, and I couldn’t be happier with the experience. JJ, the Sales Manager, provided outstanding service from start to finish. He worked tirelessly to help me find the perfect car and went above and beyond—even staying after hours to ensure everything was just right. JJ is patient, honest, and yes—trustworthy. If you’re in the market for a new vehicle, do yourself a favor and ask for JJ. You’ll be in great hands.

Melanie Kranz me atendió excelentemente bien me voy muy contento muy buenas atenciones. Regresaré siempre con ella!