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Oscar Diaz did an absolutely outstanding job and deserves the highest praise. He is incredibly knowledgeable and clearly knows exactly what he is doing. From start to finish, Oscar was friendly, professional, and genuinely caring. He made me feel valued as a customer and took the time to listen to my concerns without rushing me. Oscar went far above and beyond what I expected. He explained everything thoroughly in a way that was easy to understand, kept me updated throughout the entire process, and made sure all work was completed correctly. His communication was excellent, and his attention to detail gave me complete confidence in the service being provided. It is rare to find someone who takes such pride in their work and truly cares about delivering great customer service. Because of Oscar’s exceptional dedication, my experience at Luther Kia of Bloomington was nothing short of excellent. He turned a routine service visit into a truly positive experience. Oscar’s professionalism, kindness, and commitment to excellence are the reasons I would confidently return and recommend Luther Kia of Bloomington to friends and family. He is a tremendous asset to the dealership and should be recognized for his outstanding service.
My wife and I had a good experience with Luther Kia. No pressure sales folks there, which made the process alot better. We worked with Rich to find the right car and he was great. We did however have an issue with the car when we noticed a leak the first night. We informed Kia and they took the car back to inspect and gave us a loaner which was great. The only downfall was their inaccurate timeline they gave us for repair. After explaining the inaccurate timline to the regional manager Dan, he acted quickly to resolve the issue and on top of that, thew in a new set if tires for the 5 day inconvenience. It was over all a good car buying experience.
Amazing service, attention to detail on the car, so accommodating to our concerns. We went to 4 dealerships prior and this place out shined all of them. We bought used and I feel VERY confident in the vehicle we purchased. I would highly recommend working with them any time and to anyone. Thank you for being a 5 star dealership!
Luther Kia of Bloomington made my first new car purchase very easy! All the staff I encountered had amazing customer service! Christine is absolutely amazing, she kept me updated the following day after I did a test drive to insure me my car was not sold, so I could go home and get the rest of the information I needed. Mike in financing, was awesome as well! I did not feel pressured into anything!
Bought a new 2025 Kia Telluride from Christine @ Luther Kia Bloomington. She was very professional. Handled all the paperwork and shipped my Telluride to the Louisville KY area. Even sent me pics and aa video of my car before shipment. She did a amazing job.
Jim was a very straight forward and direct sales person that gave honest straight answers to my questions. He was a pleasure to work with and he spent a significant amount of time explaining the car's technology to me and my wife when delivering the new Telluride. I would be very comfortable buying another car from him. And the business office supporting Jim was also a pleasure to work with. They handled the transaction as I desired and did not add on any unrequested services or charges.
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