Need to take the time to go over details of how they determine condition of vehicle, instead of having you sit for 5 hrs.waiting. those eats are not kind to someone with back issues

West Herr Chevy of Hamburg is top notch from start to finish! We couldn’t have asked for a better experience with their service department. A huge shoutout to Service Manager Marc, our advisor Gerardo, and the technician who kept us updated throughout the entire process. It was so nice to actually feel like we knew what was going on with our vehicle instead of being left wondering or having to chase someone down for updates. They got us an appointment quickly, got the work done quickly, and kept us informed every step of the way. That combination is hard to beat! Everyone was friendly, professional, and genuinely seemed to care about taking care of us and our vehicle. You can tell when a service department actually works as a team, and these guys absolutely do! We highly recommend West Herr Chevy of Hamburg’s service department! If you want great communication, fast service, and a team that treats you right, look no further. They knocked it out of the park!

It's a great place to buy a car, sale associates are nice and efficient at there Jon.

Modern facility having a good system for arrival and customer processing for service. Waiting room is top notch.

Very professional and knowledgeable. Mike made sure I was happy with my vehicle and that I knew how to use the controls

Had out truck in for its annual NYS inspection last week and waited at the dealership. The tech estimated it would take one hour, which was accurate. Everything was fine and I was treated very courtesly.