I have worked in the car industry for a long time and had very high expectations. My buying experience at this dealership blew me away. Transaction was very easy, we were able to negotiate and sign without going into the dealership and our new Ridgeline was delivered to our front door. Pricing was transparent and process was easy. Shout out to Jordyn and Kayla specifically!

I was there on Friday, June 12, 2026. This absolute moron proceeded to show everyone what an idiot he really is. He proceeded to tell the service department about all the test they should've done to his daughter's vehicle, because he knows all about starters and armatures. He continued to brag how he works for "Johnny K's " which i thought was horrible publicity. Whoever you are sir, I'll tell you, I'd never go to Johnny K's knowing you're employed there. To everyone at the service department at Great Lakes, especially Nina and the gentleman who stuck up for her, GOD BLESS YOU BOTH and everyone working there.

We recently purchased our Honda Odyssey from Great Lakes Honda and had an outstanding experience working with Pete. From start to finish, Pete was knowledgeable, transparent, and incredibly easy to work with. Buying a vehicle can be stressful, but Pete made the entire process feel comfortable and enjoyable. He answered every question, never made us feel pressured, and genuinely seemed invested in helping us find the right fit for our family. What stood out most was his personality. Pete was professional, but also fun, personable, and the kind of salesperson you actually enjoy spending several hours with while making a major purchase. By the end of the process, it felt like we were buying a van from a friend. The only downside? He wouldn’t let me use his purple pen. If you’re looking for a dealership that treats customers well and a salesperson who makes the experience enjoyable, ask for Pete. We’d happily work with him again.

I have purchased three vehicles from this dealership, and I highly recommend them. The knowledge, expertise, and customer service provided by the staff are truly outstanding. Kelly Coffman, the General Manager, took the time to answer all of my questions, and she was always friendly, professional, and extremely knowledgeable. Every time I visited the dealership, I saw her actively involved and available to assist customers. The professionalism and dedication of both the General Manager and the sales team made the entire car-buying process comfortable and stress-free. Their commitment to customer satisfaction is evident, and it's one of the main reasons I continue to return for my vehicle purchases. I appreciate the exceptional service and look forward to doing business with them again in the future.

Very impressed about the dealership in Elyria, one of the best experiences with the staffs on the phone and onsite. Georgia and Mo are in particular definitely the best car reps.

I wish I could rate this dealership 10 stars! I went in because I got a letter from Kelly Coffman, the GM, to trade in my current vehicle for an upgrade. It was such a great deal that I came in to ask about it. Kelly took her time to answer all of my questions! She was even able to find some loyalty cash from Honda to help me further. My salesman, Pete Tobias is amazingly knowledgeable and goes above and beyond to make sure you are comfortable and understand all of the bells and whistles on your new car! This is the 7th Honda that I have bought from Pete and he continues to make me feel valued every time I walk into the dealership. Getting my brand new CRV Hybrid was a no brainer, it's beautiful and the deal was incredible!! Recently, I sent a friend in to see Kelly because his son was in the market for a car. He couldn't stop telling me what a positive and low pressure experience it was! I will continue to go to Great Lakes Honda West and send my friends there! You will always be treated like family!!!!