Hoselton Nissan

66 Marsh Road

East Rochester, NY 14445

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What Others Say

I purchased a new 2025 Nissan Pathfinder in January31,2026.I noticed a problem with the bottom seat panels on the driver and passenger wrinkling within driving the first 500 miles. The vehicle currently has 3800 miles on odometer. Prior to making an appointment at Hoselton Nissan , I googled wrinkles on the bottom seat panels and there were numerous posts and complaints about this issue. I paid 45k for this vehicle and expected quite a bit more quality for the price. The service tech, Ronald Ward stated that nothing could be done about this because there were no split seams and to keep track to see if it indeeds gets worse they might address the issue. There is support padding under the leather which is intact so I would not suspect it would get worse, just remain the same which is unacceptable for a new car. To me that was his way of blowing me off and ending the conversation. I weigh 184 pounds and my wife weighs 134 pounds ( she would not be happy with me divulging that) but that could possibly be a reason of excessive weight. I'm extremely picky as far as the shape and condition of my vehicles and take great pride in what I own and will not drive looking like that. I also own a C7 corvette and a 2025 XT5 Cadillac. Anyone interested in a silver 2025 Nissan Pathfinder SL at Hoseltons now , can take a look at the vehicle and see that in a short time this car will have the exact same problem because it is already shown, so beware. I would think a manufacturing defect would be covered under warranty but evidently not. To me, this interior looks like a piece of junk. I will looking into other avenues to get some satisfaction. Unable to download pictures on this site unfortunately

I have owned Nissan vehicles for the last 30 years. No more. I owned a 2015 Nissan Murano with 115,000 miles. While under bumper to bumper warrantee it had transmission issues at 40,000 miles. I heard a noise every time I would go down a hill and then accelerate up the next hill. Took it there no problem, drove away happy. Fast forward 7 years and 75,000 miles and it needs a new transmission and transfer case. $8,500.00. Yes that’s $8,500.00. Does it seem right that a SUV that’s 7 years-old would need a new transmission and transfer case at 115,000 miles. I don’t. Jared from Hoselton did not go out of his way to help at all and pawned me off to the national Nissan phone number. I heard the same song and dance. They would not honor any type of warrantee at 115,000 miles even though it had transmission issues at 40,000 miles. I am told the CVT style Nissan transmissions are not as reliable by far than a more traditional style transmission. I am disgusted with my experience with Hoselton Nissan on Marsh Road and will never do business with them again. I am also discussed with my treatment from Nissan USA - no good will gesture from them. To add insult to injury, I inquired about a potential trade-in for a Hoselton Toyota and was told they would give me salvage of $350.00. Since I need a car now, last Saturday I ended up selling it for $6,700.00 on Marketplace. A far cry from their offer of $350.00. Without issue, the cars value is from $18,000.00 on the low end to $24,000.00 on the high end. Without transmission problems and the price of used cars sky high, I could have gotten closer to $24,000.00 if not more. I figure with what I got for it, I’m out $15,000.00. Thank you Nissan and Hoselton. It would have been nice if they would stand behind their product or make a better car. Perhaps I will join the recent flurry of class action suits against Nissan for transmission problems. Do yourself a favor and steer clear of Nissan and if you don’t want to feel like you got ripped off every time you walk out of the dealership, steer clear of Hoselton as well. One aggregated and poor former customer.

I had a great experience purchasing my new 2019 Nissan Rogue S. My salesperson, Cardell Bouie, Jr. was very knowledgeable and helpful. I have been a loyal customer of Nissan for many many years and have had great success with my Nissan cars.

We had a very good experience purchasing our Pathfinder with Mike Andrushko. He was very friendly and professional. We also dealt with Tim Lippa the day we picked up the vehicle, he was also great to work with. We were very happy with the whole process!

It was 6 months before my lease was up in March 2019. I had never leased before and when I got notifications about re leasing another one I made an appointment went in. Tom greated me and my daughter sat down and explained everything to me. Because I have never re leased another car I wasn’t sure what to expect. I walked out with a new Sentra and it was so easy and he was so nice. Everyone is so nice. I cannot say enough about them. See you for my maintenance. Thanks again

My family has purchased four cars from Tim Lippa in the last couple of years and our experiences have been exceptional. Tim is knowledgeable and professional and a pleasure to interact with. Recently I was in the dealership for routine service, Tim saw me and addressed me by name. He told me he had found a solution to the issue I was having with my phone not syncing to my Altima when I was trying to get directions. The voice was not coming through the radio. He had researched this over various sites on the computer and we went out to my car and he resolved the issue. This was 10 months after the sale. This went above and beyond my expectations. I will give Tim's name to anyone I know interested in buying or leasing a car. He has taken the pain out of buying a car and his attention to my needs is much appreciated. He is an exceptional employee.