Always great customer service and honest with recommendations. Also never pressured into any services recommended.

Mr. Scott always take care of my car very well. Always take his time with me whenever I have concerns about my car. Even remind me about my discount too😍.

I brought in my Toyota to moss bros Toyota and was very impressed by the way things were handled. I don't know if it's because I didn't have an appointment but there was no picture of how my tires were and if I needed an alignment, which I do. Also, I wasnt referred to the previous recommended fixes that I declined on my last visit. I would've said yes so you missed out on extra money there. The rep was nice but I received a totally different and better service from Toyota.

Salesman was very knowledgeable and very helpful, I will recommend Honda dealer to friends and family

I’m a longtime customer and as long as service remains as professional and accurate as it has been in the past, I will continue to be

I took my Accord in to diagnose violent start-ups and learned the head gasket blew. I was shown a rough draft of itemized pricing. Apparently the cost was $5,700, but they were willing to knock off some cost and do it for $4,700+. I hesitated, called local repair shops who quoted around $3,300. Dealer agree to do $4,500. Due to them having worked on my car several times in the past and familiarity with this issue, I elected to stay at the dealer for the repair. A $4,500 repair was a tough pill to swallow, but adviser Mateo told me it was a fairly rare issue that shouldn't resurface after this repair. I asked for paperwork of the quote so I'd know the $4,500 offer would be honored. He told me it'd be in the system. I was told my car would be ready the next afternoon. I never heard from the dealer, so I called that next afternoon. Mateo was out so another adviser told me it'd be ready the next day. No further detail. I researched the issue and found that this was actually a fairly COMMON issue with 2018 Honda Accord Sport 1.5 L and there was even a class action for this issue. The next day around noon, I received a voicemail from Mateo that my car was ready. I also got a text message telling me my car was ready and the invoice was $0. I was excited that the repair was hopefully under warranty or goodwill was approved. My wife and I had a similar issue on our Honda Odyssey. We had several repair visits for electrical issues that were ultimately covered under goodwill by Honda due to it being a frequent issue. I dropped the rental off and went to pick up my car. Mateo was on lunch, so Frank helped me. He gave the completed order showing warranty repairs and $0 balance. I noticed the oil change and belt replacement were missing, and also that the chief complaint said "check engine light." I told Frank the repair order didn't look complete/accurate as repairs were missing and my chief complaint was different. I SHOWED HIM MY INITIAL REPAIR ORDER with all that missing information listed. He looked at it, looked at the computer, then went outside to talk to someone. He came back in, said they did the oil change and belt replacement, and that I was good to go. I drove 30 minutes back to work and started getting several missed calls and a voicemail from Mateo that there was a mistake and I needed to return to pay my $4,648.68 invoice immediately. I explained my confusion about what had happened and asked about the repair invoice saying it was covered under warranty. Apparently the reason my car took an extra day to fix was they found ANOTHER issue with the car - my entire Turbo needed to be replaced - and THAT was under warranty. No one ever told me that. Apparently that required a separate invoice, and the head gasket invoice hadn't processed by the time I got to Moss Bros. to drop off the loaner and pick up my car. I was frustrated, but said I'd be back to pay as soon as possible. Mateo wanted payment right away. I don't know whose idea it was, but he offered to have "someone" drive out to me, pick up my debit card, drive my debit card to the dealer, authorize payment, then drive my debit card back to me. What?! That's the craziest idea I'd ever heard and can't believe that was something being offered. I declined that "offer" and said I'd be in as soon as possible, but that this was a major inconvenience as I'd driven 30 minutes to the dealer and 30 minutes back to work already in the middle of the day. He wanted me to come immediately. I had to explain that I'm an attorney and had court appearances. Nevertheless, I went in later that afternoon and paid. Frank glared at me, cussed under his breath, and pointed at me. No apology. No goodwill offered. I told Mateo I'd contact Honda about goodwill given this was a common issue. His response: "Good luck." Mateo was apologetic at the end, but still a very disappointing experience. I've opened a case with Honda for goodwill.