We purchased a 2023 Kia Sorento from Team Toyota in April, 2025. It was an overall very disappointing experience. I've purchased 21 cars in my lifetime, and this particular experience was not good. After test driving the Kia (which I'd already gotten a pre-approval for), we spent over an hour waiting to meet the finance manager. He ended up putting us on a different loan, amd added over $7,000 in warranties (which we canceled). The car only came with one key (a second one cost me almost $200). In addition, 2 of the dash vents are broken, and thus another $400 to repair it. When I called the finance manager, he said he would check with service and call back. When I never received a call, I called the dealership and, in speaking with the service department, was told that neither a 2nd key nor the vent repair was covered. I purchase cars on a fairly regular basis, amd I can honestly say that any future purchase will not be from Team Toyota.

This was a great experience and the salesman Joe Jenkins did a very good job and we enjoy working with him and I say go team Toyota thank you Jimmy and Brenda!

First of all, thank you for your service. And thank you helping me and making the purchase of my vehicle easy.

Austin Brack was great to deal with. He didn't play any head games and was honest with all that we discussed. He represented Team Toyota very positively and showed much integrity.

I took my vehicle for a regular oil change on 11/21/2022. Service was ok, yet the prices for the oil change keeps rising. I have been putting plenty of miles of my vehicle, so I am averaging an oil change every 3 1/2 months and trust me, the prices keep climbing. Within the last six months, the price has risen from $74 to $94.76! In addition, they have started charging more if you use credit cards! I understand you have to keep up with inflation, yet I think it is ridiculous for a big business such as Team Toyota to charge more if a patron uses a credit card. Come on Team Toyota!!

The managers at Team Toyota are completely unprofessional and will screw you over at the very first opportunity. Do not trust this dealership. There are many other decent and respectable Toyota dealerships to give your business to. I made a deal on a truck with a salesman and manager and they printed the a form out with the agreed upon purchase for me. I was in a rush and had to go do volunteer work for kids that were depending on me. I told them I would be back in three hours to sign all of the paperwork and purchase the vehicle. They gave me their word and promised me they would hold the truck for me and would be cleaning it up while I was doing my volunteer work for kids. After finishing volunteering, I drove the hour back to team toyota to buy the truck just to discover they were in the process of doing paperwork to sell it to someone who showed up while I was doing volunteer work. A spoke with a manager as well as the salesman I dealt with who both told me they were selling it to the other guy because he had bad credit and they would make a lot more money off of him because he would have to pay a very high interest rate to get it financed. So they basically told me they didn’t care about their promise and agreement they had with me and they would rather screw over me an honest and hard working and trusting family man because I have good credit. Team toyota would rather make quick buck by selling a vehicle they already made a deal on with me who is a hard working honest American to a guy who will probably struggle to make the payments. Team toyota is not a dealership that deserves any honest Americans business. There are too many other dealerships around with classy management teams who want to help you find the right vehicle at a fair and honest price and won’t screw you over like they did me. Do yourself a favor and don’t give team toyota your hard earned money and save yourself a waste of time.