I rarely leave negative reviews, but after months of dealing with the service department at Larry H. Miller Chrysler Dodge Jeep Ram, I feel obligated to share my experience. This all started in November 2024 with a recall notice. I scheduled an appointment, drove across town, checked in, and was told they didn't have the parts. I was promised I would be contacted when they arrived, but instead spent months receiving recall emails and repeatedly calling only to be told the parts still weren't available. Eventually, another employee informed me that no parts were actually needed unless the truck failed an inspection. When I finally brought the truck in for the recall appointment in June of 2026, I asked my service advisor if they could also look into a separate concern while the vehicle was already there. I explained that I believed there was an issue with the truck's battery system, not the battery itself. I told them the battery had already been replaced less than six months earlier on a truck that was only two years old. I also explained that this is the primary vehicle in our fleet and is driven almost daily, yet it had completely died after sitting for a weekend to the point that I had to use the physical key just to get into the truck because even the key fob would not function. I wasn't asking you to charge the battery—I was asking you to determine why a nearly new battery was repeatedly being drained. Instead, the very first recommendation I received was an automated estimate asking me to approve $67.50 to place the battery on an overnight trickle charger. In other words, rather than investigate the issue I specifically asked about, the proposed solution was simply to recharge the battery. That recommendation was followed by additional automated estimates for electrical diagnostics and other repairs totaling more than $2,500, all without a single phone call to explain what had been found or why those services were being recommended. The communication throughout this process was terrible. Calls were not returned. I was repeatedly transferred after already selecting the service department through the automated phone system. Each time I explained the situation all over again to another employee, I was told I would be transferred to my service advisor, only to end up in a generic voicemail box. Despite leaving multiple messages, not one of those calls was ever returned. The only consistent communication I received was automated emails. The experience only got worse when I brought in a second company truck. Before scheduling, I specifically confirmed that all recall parts were in stock and was told the work would only take a couple of hours. I scheduled my day around that information. After arriving for my appointment, I was informed the truck would need to stay nearly five days. When I explained that wasn't possible because I had relied on the information your employee gave me when scheduling, the response I received was essentially, "Fine, what's your decision? Are you leaving it or taking it?" Perhaps the most disappointing part of the entire experience was that when I asked to speak with a service manager or supervisor in person, I was told that no one was available. No one asked what my concerns were. No one attempted to help. No one appeared interested in hearing why I was frustrated or finding a solution. Ironically, the dealership seems very willing to respond publicly to negative online reviews, but when I tried to raise these same concerns face-to-face while standing in the service department, there was no meaningful attempt to listen, address the issues, or even pretend to care. The recurring theme throughout this entire experience was poor communication, lack of accountability, and customer service that fell well below what should be expected from a dealership. I hope management takes these concerns seriously before more customers have the same experience.

Jason Nouzousky, and the entire Service Team at Larry H Miller Denver personifies professionalism. In a world where even the bare minimum is hardly normal, LHM is committed to going above and beyond for their customers. I appreciate Jason, and his team at LHM for their impeccable attention to detail, always going above and beyond with their level of service, and transparency. There are no other Service Centers/Dealerships I would rather continue to do business with than LHM Denver. Thank you for seeing me through this unexpected event, and being collaborative throughout the process.

LHM had my car for 6 weeks for a warranty issue. There did not seem to be any big rush to get the part since no profit would be made on the work completed. I had to repeatedly call to get updates and an elusive part was never in and couldn't be found. I was finally put through to Jeep/Chrysler Customer Care which actually made things worse. I was promised rental reimbursement by Customer Care and then was given a whole bait-n-switch dance and my out-of-pocket costs were not covered. It was a horrible, stressful, unnecessarily complicated experience and Customer Care is worthless. Locally, Jason was great to deal with and truly shouldered the weight of a manager and tried hard in customer service but 6 weeks without transportation for a warranty fix was a bit much and has left a bad taste in my mouth for the whole Jeep/Chrysler/Dodge/Ram/Fiat family. Not even a courtesy car wash when I finally did get my vehicle back. SIX weeks on the lot in the elements and not even cleaned when I got it back. Disappointing - it's the little things that make a difference. I will not purchase from any of these brands when my lease is up in 2026.

I am very satisfied with the service I received. My phone call was answered promptly late Friday and appoint was made for 8:00am Monday. During my visit Rich and Jon were extraordinarily "customer oriented." My whole experience was very pleasant.

They analyzed and found. Then they let me me know the repair and part estimate right away.

My service advisor, Jon, was very accommodating and could answer all of my questions about my Ram 2500 HD. This was my visit to your dealership since up to Denver. Jon was good eneough to continue to earn my business.