10 star service! Everything was way above and beyond I'm a customer for life

What a delightful experience we had purchasing our Jaguar F Pace from Jaguar Hartford. The sales and service team were accommodating and knowledgeable when it came to the financial aspect which included a trade in. Shout out to Raquel, our saleswoman, she was top notch! We tend to purchase the luxury vehicles not only for the quality of the vehicle but the staff handling the purchase as well. Jaguar Hartford did not disappoint! We are truly grateful for the wonderful experience. Happy Holidays to all!

Spoke with Chris and Raquel on different occasions. Both times were rude and could care less about selling the car. Purchased car elsewhere. Love seeing the car I wanted STILL on their lot. I think they refer to this as “Lot Rot”.

Was at Jaguar Hartford recently. They require a copy of your own insurance information to test drive their vehicles. Shady things going on there at that place

Awful experience. I was excited to test drive a Jaguar F-Type that I was considering buying and when I asked Chris, their Sales Manager if I could, he asked me “why?”. What do you mean, why! I responded that I’m not going to buy a car that I don’t test drive first. Not sure if he thought I couldn’t afford it or just didn’t feel like helping me. Whatever the reason, I was extremely disappointed. If that’s how their Sales Manager treats their customers, I will never buy a car here. I will take my money elsewhere. You should be ashamed!

Had no issues with our purchase. They had the car we wanted in stock, worked out a deal, and purchased the car. Could have gotten a slightly better deal elsewhere but this one had the options we wanted. We were treated well and all our questions pre and post sale were answered promptly. Can't speak for service as we have only gone in for the yearly maintenance (unlike our previous MB's and Volvos, where we knew the service manager by name).