Excellent service , friendly atmosphere, knowledgeable, very helpful n most of all did not pressure to buy - listened to what we wanted n found us the perfect vehicle in 2 days time ! Will be returning to buy our future vehicles here from now on - best shopping experience ever !

Would not recommend this dealership. My elderly mother went there today for a dead battery. She purchased the battery 9 months earlier from them. They tested it and said it was defective. They refused to replace the battery under warranty and then had the ordacity to charge her 175 dollars. My mom has a hart condition and is very upset and for this dealer to take advantage of her in this way is shameful. I will be reporting this dealership to the BBB and the department of consumer protection. This will not be my last review as I will be leaving them anywhere that will allow me too.

Sales team quick to respond to my inquiries. Made the buying process pretty painless. Than you

They very helpful! Friendly! Got me exactly what i needed and which car i wanted

It took your service department three months to repair my 2021 F-150. While I appreciate that a loaner vehicle was provided, I was charged for mileage overages, which feels unreasonable given the delay in repairs. Additionally, when my truck was towed to Balise, the battery was functioning properly, yet I was still charged for a new one. That’s frustrating and feels dishonest. I’ve been a lifelong Ford owner—from F-150s and Broncos to Mustangs. I’ve always trusted the brand. Unfortunately, this experience has changed that. I’ll be purchasing my first Chevy on Monday, and not from Balise. I hope the poor service was worth the loss of a loyal customer.

Frustrating experience with the service department at Ford of Wilbraham, specifically John. I went there three times just to get a clear quote for a water pump replacement on my Ford Explorer. Visit 1: John quoted around $2,200. Visit 2: I asked him to confirm, and he added there may be up to $200 in incidentals (gaskets, fluids, etc.). I was told I’d get a written estimate once I dropped the vehicle off. Visit 3: I dropped off the car at 4:30pm, and John said he couldn’t give a written quote because the service department was closed. Then today he calls and says he was wrong—the “incidentals” are actually $644, not $200—bringing the total to over $2,850. John previously mentioned they do a lot of these water pump jobs. So which is it? Does he quote this repair all the time and still not know he’s off by $440? Or is this intentional misleading info? Either way—unacceptable. Took my business elsewhere.