Thank you for your kindness and doing what you said you'd do, plus more! I called the dealership and was connected with Caleb in Service. After explaining my issue and the very poor experience I had with another local dealership that created the issue and wanted $420 to fix the issue, Caleb asked that I bring my vehicle to him, he'd get me in immediate and have someone specifically assigned to help me. I was at the dealership an hour after our phone conversation, he introduced me to his colleague and 15 minutes later, my vehicle was returned, FIXED! The colleague went through several wheel lock keys until she found the correct one that matches my wheel, removed the wheel locks and replaced with new lugs. I asked where I can pay for the lugs and was told there would be no charge for the service or parts. What one dealership couldn't and WOULDN'T do for a customer, another exceeded all expectations and with pure kindness! Thank you so much - I will definitely use CB for my future new vehicle purchases and all services. Please give Caleb an "atta boy," high five and gold star! He could definitely teach others about customer service and how positive experiences evolve to repeat customer purchases! Thank you, again, Caleb!

We recently made a car purchase on short notice when our car blew an engine. We were intending to just do some research but Jim, our sales rep, did a terrific job of showing us exactly what we wanted. He was very thorough and patient even though it was a busy day. Alex in the business office finalized the purchase very expeditiously. I would highly recommend Carl Black to anyone need a reputable dealer.

Caleb is trustworthy, and a straight shooter. His candor and honesty is invaluable and much appreciated. Give that man a raise!

Friendly, and overall were great to work with, very helpful. We now own a 2025 Denali, Acadia.

ONCE AGAIN MATT IN SERVICE SAVES THE DAY !!!!!!!!!!! I HAVE SPENT 5-6 HOURS, WASTED TIME, TRYING TO TALK TO SAMSUNG, AT&T, ON-STAR AND OTHER GMC DEALERSHIPS TO FIND OUT WHY MY NEW 2022 YUKON ISN'T PAIRING WITH MY NEW SAMSUNG Z FOLD 4 PHONE.......... NONE OF THESE IDIOTS COULD TELL ME ANYTHING....... MATT, THANKFULLY - VERY APPRECIATIVELY - DISCUSSED PROBLEMS WITH ME AND RESEARCHED AND FOUND OUT THE DEFINITIVE ANSWERS IN LESS THAN 10 MINUTES. I PRAY THIS TYPE OF "TRUE" DESIRE TO HELP; KNOWLEDGE AND INTELLIGENCE DISPLAYED BY MATT CONTINUES AND THE ALIENS DON'T COME TO TAKE HIM BACK...... ;-) GREEEEEEEEEE'EAT JOB MATT !!!!!!!!!!!!!

Wow! I just about gave up on this dealership because of the response on 3 calls with 3 different salespeople. Typical New Yorker that I am, I got angry and wrote a slamming email. Low and behold.... Joe responds promising me the world. Yeah right. He apologized for his coworkers and said he would do it all and make it happen. Called me back about 4.2 minutes later and said I have your truck parked right outside my office. I said I'd be there in about 90 minutes after he told me I did not have to go the the showroom but to come back to the commercial vehicle building. OK, I'll bite. We ran down, met with Joe, saw the truck (the other 3 sales reps told me it was gone, sold, off the lot) and amazingly enough, here it was. All it took was someone to get up off their butt, walk the lot, find the truck, call the person that ordered it to see if they still wanted it and voila, they said no so guess what? We are driving a new 2020 GMC Sierra that took less that 2 hours from arrival to closing, signing off on the deal and out the door. I bought a truck from them in 2019, at the main dealership and it took over 6 hours, several arguments and me walking out with the sales manager chasing me. Sooooo if you need a truck or ANY vehicle, call Joe. He can sell a car, truck, whatever and you will be handled so much better in the commercial department/building than you ever will in the main building where the sales reps are either to lazy to look or they are killing and fighting amongst themselves to get you. GO JOE! I have ordering 5 more trucks in the upcoming year for our business and Joe said he can take orders starting May 27th and from now on... it is Joe. CALL JOE - avoid the issues with the main office!!!! Great deal, explains everything, works the deal to the customers best interests and I learned some valuable information from him. He takes the time to make sure you have everything you need and all your questions answered. Old School service!!!!! Your survey below is sorely lacking though. It will not let me post until I select make but you only list Buick and Chevrolet? We bought a GMC!