Kim Mooore is the best Service Advisor that I have ever worked with. She is friendly, knowledgeable, professional, and goes above and beyond to make my experience great and painless. First Class, and I highly recommend you use her for all your service needs.

If this is too long- here’s the cliff notes: I’ve brought my car in twice the past 2 weeks for a total of 5 days and the basic request still not fixed. The most frustrating part though is the lack of communication. During that 5 day period, I only received 1 phone call. I understand if there are delays or unforeseen problems, but why didn’t anyone contact me? My previous experiences here were good so that’s why I rated 3 stars. I brought my car in on a Weds morning for standard service, fix the chrome out on my back window, and address a recall. At the end of the day Weds, the service manager called and asked if they could keep the car 1 more day as they needed more time. That was fine by me and I appreciated their communication. Fast forward to Friday afternoon and I still didn’t hear anything about my car, so I went in to get it. Come to find out they did the standard maintenance but not the recall or tape fix. I was upset because not only was my car not done, it wasn’t done during the period they said it would, and didn’t communicate any of this back to me. Fast forward to the next week, I scheduled another appointment to address the 2 unfinished items. I drop it off at 7:30am on a Tuesday and my service manager promised it would be done that day. The end of the day comes and goes and don’t get any courtesy call letting me know the status of my car. Another day goes by and still no call. Finally, I call on day 3 to pick up my car and they say it’s ready. Heres the kicker- tape still wasn’t fixed and no one told me. I can understand if there’s a back order or delay in inventory, but why didn’t anyone tell me?

I bought a 2020 Certified pre-owned Buick Enclave with 53,000 miles from Boris and about 30 seconds after driving off the lot the power steering froze up. Could barely turn the wheel, putting myself and others in a potentially dangerous situation. I immediately drove it back to the lot and since it was 7:30 the doors were locked. Knocked on the door and someone took my keys and said they would send to service the next morning. Had to Uber home. Here we are over 2 weeks later and being told there is no ETA as the part needed is back ordered. So I am now paying for a car that Immediately went into the shop, and could potentially be there for up to 6 months, maybe longer. I asked for a refund given the situation but only offered an exchange for something the same price, which there happens to be nothing in inventory. I knew something was fishy with this dealership when about 8 months ago I came in to test drive a Mercedes but was told the manager had driven it home for the night…. All the way to Sarasota. I should’ve listened to my better instincts and avoided this dealership as it’s obvious they treat their used cars like garbage. I would avoid buying anything from this dealership if you can.

Had a strange issue with my car over the weekend. John Grundon was the only one who could figure it out. Crown fixed my car quickly and explained everything in detail. Excellent service, as usual with Crown. Thank you!

The service advisor Jacquel Waller was very helpful and knowledgeable. He checked everything I was concerned about and gave me some helpful information. I was very satisfied with the service. Will look forward to have him on my next visit.

Tammy made it easy to not live at the dealership to get my encore. I spent only the time to sign paperwork after work to purchase my vehicle. She has also remembered me when at the dealership for service.