Everyone was friendly, knowledgeable, and helpful. It was the best car buying experience we have ever had.

I recently had an outstanding experience at McFarland Ford in Rochester, and I cannot recommend them highly enough! If you are looking for a seamless, professional, and high-quality truck-buying experience, this is the place to go. The level of professionalism from the entire team was top-notch. I want to give a special shout-out to my salesman, Mr. Chase. He was incredibly knowledgeable, attentive, and made sure every detail of the deal was handled with care. He truly understands the meaning of great customer service. I also want to recognize the Sales Manager, Mr. Levy. He was fantastic to work with—straightforward, professional, and instrumental in making sure everything went smoothly. It is clear that this dealership values excellence and respects their clients' time and needs. The quality of the vehicles and the caliber of the staff at McFarland Ford are second to none. Thank you, Mr. Chase and Mr. Levy, for making this such a positive experience! I’ll definitely be back.

Frank is a great guy to deal with and one of the best Service Writers I've met, and there's been quite a few over the last 40 years. Never any spin or uneasy feeling when I speak with Frank about what me vehicle needs. Top notch guy!

Happy with repair, happy with Art, Happy with Joe in parts. Waiting room is okay. My only "concern" this is 6th time this repair has been done by same tech. over 3 owners there. He always does it right (issue is recurrent with Ford truck sunroofs). His attitude with me has gone from pleasant and helpful to almost angry that I keep coming back. No one wishes I didn't have to have this done annually more than me, but the last words he spoke with me (last year's repair) seemed like I was just supposed to live with it

Great service, explanation of the fix was well done. I wish I could have talked to the mechanic, but I did not ask to. It was an afterthought. Everyone was friendly, every experience here has been positive for me. Thank you.

The truck buying process was great with Tyler. But, now I’m getting no response about about the registration for my truck. First time I called and left messages with finance and never received a call back. I ended up calling new truck sales and finally got someone to talk to. Funny how that works. Got the run around saying the wrong paperwork was sent to the dmv. I ended up meeting up with someone to get a vin check because I bought it from another state. She said wouldn’t be much longer until I received my registration. I texted her back 1 week later asking when I should expect the registration in the mail and she said she did not get enough funds from the dealer for the transaction. I called the dealer again and someone assured me they would call back the same day with an explanation and I got nothing. If communication was better I would not be writing this review but this is ridiculous at this point. Truck buying process with Tyler was amazing but after the fact.. terrible.