Fraudulent, deceitful dealership with unethical practices, zero accountability, and broken promises you should avoid at all costs!

Just came in for our 3rd service and Jaclyn Meyers was my advisor... Kept me informed and the service was excellent... After 25 years of service management it was very refreshing to have a friendly, knowledgeable advisor that didn't act like I was an inconvenience to her day..

The service is terrible and management even worse. I have taken my car to be serviced 3 times in the past 3 months to no fault of my own (factory issue). The general management is very unreasonable, does not listen to the customer and offers no solutions.

After purchase, the service team has been NOTHING but trouble!!! They have provided sub-par service, delayed repair work, and ultimately damaged my car and refused to cover repairs that I had to have done at other facilities for their shoddy work. Do NOT buy from Stokes, unless you plan to service your car elsewhere!!!!!

The salespeople aren’t terrible but still lie like any dealership. The service department is entirely incompetent. They tried to shake me down for a $300 diagnostic fee for something they failed to fix the first time while it was still under warranty anyway. The guy said “oh it’s 2019 not 2016” after 7 hours of refusing to fix the car. I wasted half that time on the phone with a lawyer because Mike, their technician, can’t read. Literally the dumbest people I’ve ever had the displeasure of dealing with. Totally incompetent all around. Can’t read, can’t tell time, can’t remember anything they said 30 seconds prior and certainly can’t do their jobs right at all. This is literally no joke, I actually believe they have an IQ of under 70. I thought the school system was bad now but I can’t imagine how bad it used to be for such a low level of consciousness to exist on such a scale. That brings me to another point; how did these people get jobs without the ability to fill out an application and why are the mentally handicapped workers more concentrated in car shops across Charleston than grocery stores in general? Pretty concerning.

Jesse at stokes VW is awesome! He is very helpful and answers any and all questions you have. he helped me buy my first car! Landed a excellent condition 2018 GT Passat