Everyone was very helpful Paul Rovnek was my salesman and was the best ! He was very helpful and very knowledgeable

I purchased my dream car with Thomas Myers, he’s make the process so simple and very fast for me to be available to get the car that I wanted, I was so happy with his services, he’s great with his clients, everyone that was part of my purchase was great and very kind. Thomas i want to thank you for everything and I recommend him 100% I know he would make your entire experience great.

Brian Foy is an absolute disgrace to this dealership. His outright rudeness and unprofessional demeanor single-handedly ruined a potential sale. It is shocking that someone with such poor customer service skills is allowed to represent this business. I would strongly advise anyone to take their business elsewhere, as I would never recommend this dealership to anyone.

Apparently this dealership will never understand how to treat customers, first they got me on a set of miss matching tires on a $35k vehicle, now the 9/23 dated honda battery went bad, states on the battery 100 month warranty, so again Joe the service manager, explains to me that they put it in when I purchased the vehicle, so technically I didn’t pay for the battery, this is after trying to cheat me 2x for repair in their service department, so apparently the $40k after taxes, I didn’t pay for a $200 battery. Be careful with purchasing anything here, very shady business at best

I have a 2012 Honda Accord. Recently I had an indicator appear on my dashboard reporting that my front passenger door was not closed. I also noticed that, since the door wasn’t apparently closed, my auto-lock feature was not activated. In doing some on-line research, I noticed that there was, to some extent, of a history of occurrences. See: Faulty Door Lock Actuator May Cause Power Door Locks to Activate Intermittently : Honda Accord Electrical and Lights (repairpal.com) I ordered the part from the dealership to have it replaced. I assumed, since it was a somewhat expensive part, as well as extensive labor involved, some sort of analysis would be performed to see if this part was truly necessary. I most definitely did not expect the dealership to blindly replace the part without any diagnosis simply relying on a customer’s judgement. The cost of the part and labor was $330.79. As it turned out, the error reoccurred. Afterwards, an adjustment of the door latch resolved the issue with an additional charge of $79.50. When I asked why this was not looked into before the part was replaced, I was told that I needed to request a diagnosis first. Shouldn’t a diagnosis be “due diligence” on the part of the service department experts? I assumed that a service organization such as theirs would do the same thing. Obviously, this does not equate to the same level as a patient diagnosis. Not having the doors auto lock could have caused unnecessary injury if an accident occurred. A simple observation /diagnosis by those in the service field, coupled with a simple repair, would have gone a long way to solidify my trust. The fact that a diagnosis was not part of the service mindset and I was therefore charged for a problem that didn’t exist, affirms that I will no longer seek to have any service performed by Jones Honda in Lancaster, PA.

Very pleased with sales and finance department for purchase of a used Honda CR-V. I did everything over email and drove over 100 miles to make the purchase. Everything was very easy and the sales team was extremely professional. I'm thankful for their great customer service and would buy another car from Jones Honda again.