I recently purchased a 2023 Ford F-150 Tremor from Duval Ford, and I couldn’t be happier with the experience. Luisa was absolutely outstanding from start to finish. She was knowledgeable, patient, and very transparent throughout the entire process. She made sure all my questions were answered and never made me feel pressured. She truly cares about her customers and goes above and beyond to make the experience smooth and stress-free. Mr. Bernie in finance was also extremely professional and efficient. He explained everything clearly, made the paperwork process simple, and ensured I understood all my options. The level of professionalism from both of them was impressive. If you’re looking to buy a vehicle in Jacksonville, I highly recommend asking for Luisa and working with Mr. Bernie in finance. They made this purchase a great experience!

Great sales process, people, communications, bo pressure or stress, and easy finance and trade in process. The building itself is clean and comfortable. Lobby has games for the kids.

Almost blew a sale but came through in the end. I purchased a new 2025 leftover Bronco. The sale was jeopardized by not telling me up front the vehicle was being used as a demo vehicle which was not disclosed on the website description. In the end the discount and ability of Duval Ford to meet my price and credit terms secured the sale. Pro tip for the future: full disclosure up front will avoid ill feelings. Showing a vehicle, even a demo with dog hair in it can be a deal killer.

Had an excellent car shopping experience! Knowledgeable staff, great selection, and seamless financing process. Highly recommend!

This was my first time buying a vehicle and Kathleen and Tim made the process so smooth and painless. the energy of these two were great and i absolutely recommend the both of them !!!

I had a great purchasing experience with Luisa and Kathleen. The desk and finance managers were easy to deal with as well. Overall the (used) Mach 1 was in great condition and priced accordingly.