Words cannot fully express how incredible my experience was with Mo Elsherbiny at Norm Reeves Honda Irvine. I recently bought a Honda HR-V from him, and he completely blew me away with his professionalism. Our process took about two months, and throughout the entire time, Mo went above and beyond to stay in touch. He personally inspected vehicles as they landed at the dealership, and if he felt a car wasn't absolutely perfect for me, he would tell me immediately. His level of honesty and integrity is incredibly rare in this industry. Mo is a true professional who genuinely cares about his clients' happiness, completely rejecting the typical "quick sale" mentality. He transformed what is usually a stressful process into something completely seamless, easy, and enjoyable. I am a customer for life and cannot recommend Mo highly enough!

I purchased a new crv less than a year ago and was told maintenance the first year would be free. Today I came in for my first oil change and was old I had to pay $189 for differential fluid to be drained and replaced with genuine Honda differential fluid. Why is this not covered? Why would there not be the proper fluid installed with the purchase of the car? I find this business practice to be unacceptable on the part of both Honda and the dealership to not notify people that there is a differential fluid that has to be changed out at the first oil and is not covered. ***Amended…initially rated 1 star but Sean the service manager apologized for the issue and took care of the charges. He is also going to address the issue in their team meeting. I have also let Honda corporate know so they can address it as well.

I’m posting this review to warn other potential customers. I was trying to set up an internet deal to avoid walk in to dealer and spending few hours to get to the correct price, but internet Sales person kept skipping the written quote and kept asking me to stop by at the dealer in order to get the aggressive deal. So when I stopped by, the number they put in front of me was completely different what they said verbally and even worse than the other Honda dealers. When I told them I got better price from the other Honda dealers the internet sales manger started being so rude and using unprofessional words like "No one can bit my price" and "If you find any better price I would change my name to Roghiyeh (which is very old fashion female name)" and when I got disappointed from his words he said your face look angry and better leave and was trying to give me a handshake which means bye. He was super rude person with zero customer service knowledge. So I left that local dealership and drove 15 minutes further to another Honda dealer and I got the exact deal that they promised with no issue or waisting my time, I wish I would stop by at that dealer from beginning instead of Norm Reeves Honda at Irvine. When I talked to my colleague I realized that he experienced the same exact scenario and met the same person and the same sales manager at that dealership and he left the dealership without purchasing, that means their strategy is to offer you aggressive deal if you stop by at their dealer ship and make you tired after few hours back and forte then taking advantage of being tired and making wrong decision to sign their paperwork. Not a pleasant experience at all and I got frustrated from the way that guy was talking to me. He said his is working 30+ years in this field and I am really sorry for that dealership owner who is missing a loosing a lot of business because of deploying that rude person with zero customer service.

I took my 2020 Honda Civic for service And recall item. They claimed the air conditioner was not working.. Totally misrepresented the whole job.Totally disgusted with the whole service Dept.

AC was blowing warm and 2 of the 3 components were given extended warranty, my luck the apparently not covered component was faulty , after calling the Norm Reeves store I purchased the vehicle at to make sure it wasn’t covered , Nathaniel worked with the store I bought the car to supply all needed info and lo and behold a 2,000 job now only costs me my 50,00 deductible I give kudos to both of these Norm Reeves stores to save a customer 2,000.00

I don’t want to say that I had a good experience from this dealership. I visited this pleace after I called them and they said they will be able to help me with trade-in my leased vehicle even though my contract didnt get ended. I purchased Honda CRV and seemed like they gave me a good deal at the beginning. However, they played around with interest rate (8.99% for 5 years). This rate was crazy when honda website says there is 4.9% interest rate promotion. They offered me 4.9% after I purchase extended warranty which made me to pay extra thousand dollars. Here is the worst part. After I signed, they didnt take my leased car. They told me that they thought I was going to do early return which made me to pay about 10k to return. Why would I pay that money and return my old leased car early? I would rather just keep that leased car until my leased car ends. They kept saying there was miscommunication but I didnt trust that. It was my fault that I didnt check before I signed but I felt that they played around with me. They offered me about 3 thousand dollars less than Kelly Blue Book for my trade-in vehicle. And finally I ended up paying about 3 thousand dollars more to ask them to trade-in my vehicle because I didnt have any choice. They kept saying they tried their best to help but finally, I am the ONLY one who needed to pay about 6 thousand extra dollars more than I expected at the beginning. Yep it is my fault that I didnt check before I signed and make sure everything is correct. I learned the lesson. I trusted them too much. Please do not trust them. Very crazy that they are able to play around with interest rates and my leased car. Should have walked away……… Very disappointed and stressful. I could not even sleep well for 3 days because I was SO MAD. Thank you so much for giving me this kind of experience in my life. The worst experience.