777 Taunton Ave
East Providence, RI 02914
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Terrible buying experience with this dealership. After they misunderstood the deal I had from a competing dealer, they accused me of having a fake deal that would not be delivered by the other dealer. They wasted my time, were unprofessional and condescending. I took delivery on 2 cars later that week with a deal Scott was unwilling to match.
I had a mysterious issue with a loud noise every time I drove my car and it had it serviced by someone named (Shawn? Sean?) and he figured it out and was very honest and didn’t overcharge me- which is rare to find in the city. Fixed it with an affordable price and an extremely friendly attitude
I was ther on Friday 3-29-24 to look at a 2024 Volkswagon Atlas Cross Sport. I wanted the white one, and was told it was in transit. So they had a metallic silver. My salesperson was Dennis Holley. Both Dennis and the Business Manager James were excellent, they were honest and respectful and very professional. We were not able to do the deal on the purchase on 3-29. I did get frustrated the next morning and decided to wait until I saw the white Atlas which is due to be arriving in 3 weeks. They did call me on 3-30 morning to grant me what I had offered for the Silver Metallic. I changed my mind mostly because of the color. I'm hoping to see the white Atlas when it arrives and hopefully we can make the same deal. Again I just wanted to thank James and Dennis for their customer service and professionalism. I highly reccomend Scott's Volkswagon.
We got received such incredible service here and were met with kindness, transparency and speed...not to mention a much lower cost than originally quoted. I am not one to write reviews, but I was really blown away by our experience here recently!
drove 1.5 hours to test drive a car I only for them to tell me it sold via online sale while I was on the test drive with cash in hand. Nothing was done to make things right. Was just told sorry no longer available. Horrible business practice from a horrible business with xxxx poor priorities.
Went in to look at a used 2014 Chevy Cruze for my daughter. Emile was knowledgeable and friendly. The process was a breeze as Emile took care of all the details.
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