I’m writing to share my recent experience with the service department at Downtown Ford, which left me concerned about their diagnostic practices and customer care. I brought in my Ford F-150 due to a check engine light and explained that the issue felt very similar to a problem I had several years ago, which had been resolved by replacing a fuel injector. After their inspection, they diagnosed a faulty fuel pressure sensor and quoted me a high price to replace it. Something didn’t feel right, so I decided to get a second opinion. The second mechanic quickly determined that the issue was indeed the fuel injector — exactly what I had originally mentioned. They fixed it promptly and at a much lower cost than what Downtown Ford was charging for the incorrect repair. I’m relieved I trusted my instincts and avoided unnecessary repairs and expenses. However, this situation could have easily cost me hundreds of dollars for a fix that wouldn’t have addressed the real problem. I believe customers should be able to trust that a certified dealership service center will conduct accurate diagnostics and take customer input seriously. I’m sharing this to help others who may be considering Downtown Ford for repairs. Always get a second opinion if something doesn’t seem right. I also hope this feedback encourages the dealership to improve diagnostic accuracy and communication with customers.

Sales staff was good however they reviewed my trade in and tried to low ball me because the hood was out of alignment, that’s 10 minutes and a wrench to fix, missing head rest, which was in the trunk and some paint on vendor that needed buffed out, maybe 30 minutes with a buffer would fix. I almost left, petty little stuff was all they could find. Meanwhile they only had one key for the new vehicle which is a significant cost to replace and it wasn’t disclosed until after the sale and it was like. Sorry can’t help you.

Overall car buying experience was seamless and easy. Moukda the Sales Consultant was friendly, knowledgeable by answering all my questions, and transparent reviewing the documents. If you’re in the market to purchase a car look no further than visiting Downtown Ford on 1535 Howe Avenue and ask for Moukda! She will ensure you have an easy buying experience and will provide follow up to ensure satisfaction! Her level of her customer service is exceptional and led me to making a purchase.

Richard was amazing! Found the exact vehicle I was looking for and walked me through the process. Got a great price and even delivered to my home. Highly recommend this location!!

Recently purchased an F250 and had a great experience with the Downtown Ford on Howe Ave. We did our test drive with Liliana and Chris and Simon handled the final purchase, all were very courteous and professional. I would highly recommend this dealership and appreciate their time and efforts to complete the purchase. Their service staff was also very quick and responsive with some follow up questions I had. Thanks again to all!

Excellent customer service - will definitely shop for future trucks here. I have bought many cars over the years and this was likely my best experience yet!