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sales Dept.
service Dept.
finance Dept.
management Dept.
collision center Dept.
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I have no problem of their sales force. I like the online sales process. However their services system make no sense. Booked an appointment for brake fluid exchange at 8 am. At the most it is a 2 hours job. But the advisor said the car won't be ready until afternoon and they don't provide a ride anymore. What is the purpose of making an appointment and told them what work is needed. I went to a brake specialist and it was 1.5 hours from the time I walked in to the time I left the shop. And save half the cost.
Toyota Corolla cross is a very very safe car to drive. This is the first maintenance for this new car. Thanks for Elk Grove Toyota coordinated the service jobs, good job! Thank you! Mei
Being greeted after arriving.. the service was impeccable.The technician took my concerns into account, listening and giving me great feedback. All concerns were addressed and my car was washed. Great job, Elk Grove Toyota.
Sevice advisor Mike is awesome, gave me options and good recommendations, very helpful, he explained things to the best of his ability
Very nice facility. Very professional and courteous, helpful staff. Vehicle was done in a timely manner.
Miguel did a great job helping me. I have the 5 star to him. It would of be a low star because I have to come back second time for the same reason.
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