Answered all my questions patiently. Found me the vehicle I wanted. Outstanding sales support from Charles. Got through the closing process quickly.

Recently purchased a RAV4 Hybrid XSE and had a great experience. It's hard to find one of these vehicles at this trim level without a significant markup. I joined the wait list at Classic Toyota. Charlie Lozano worked with me. He was transparent and communicative throughout the entire process. I got my vehicle a little over a month after waiting (and in the exact color and trim I wanted). I was out of town when it arrived but Charlie went above and beyond by holding the car for a week. On the service side, my significant other gets his Tundra serviced at this location regularly. We have had zero issues so far. The process has always been smooth and the staff are always warm and welcoming.

Everyone at Classic Toyota Galveston was so accommodating and friendly I never felt as if I was being pushed to buy anything. Steve Fraley was very knowledgeable and also very easy to talk to. I will definitely recommend him to anyone looking to buy a new Toyota.

First trade in & purchase through Classic Toyota Galveston and Steve Fraley has been nothing but honest and helpful.

Contact Classic Toyota if you’re looking a vehicle. We have been dealing with Steve Fraley and he has been nothing but helpful! He has kept us updated every step of the way. Keep in mind that we purchased a vehicle that was allocated to this dealership and he stayed in contact with us all the way up to when the vehicle arrived on their lot yesterday!

Had dashboard lights suggestive for O2 sensor failure. There are 2 pairs in the vehicle. Toyota folks said that I had to replace one pair for >$500. Which I did but the problem was still there. Then they said that I have to pay for replacement of the second pair. Really? For their inability to find the failed sensor I have to pay $1000 to replace them all? When I published this negative review at another site they responded that they told me about a possibility of other causative reasons and it was me who chose the replacement of a pair of O2 sensors. Huh? This never was discussed with me. I am not a vehicle/technically savvy tech, I'm just a customer.