They made up a bunch of problems about my car then said I had to use them to FIX ALL THE PROBLEMS. Otherwise, im the hook for $250 diagnostic fee. I didn’t have the $1,800 on me so I had to pay $250 for nothing.

I am beyond frustrated and honestly disgusted by my experience at Toyota of Denton. I visited this dealership three separate times trying to buy a 2026 RAV4, and each time I was treated with more disrespect and dishonesty than the last. I understand negotiating back and forth on price — that’s normal, that’s fine. But what happened on my third visit, July 15, 2026, was not normal. I sat down with a manager, we agreed on a price, and I signed the proposal. In my experience with other dealerships, that signature means the deal is done. Then, out of nowhere, a second manager came out and told me they could not honor the price the first manager had just agreed to and signed off on. How does that even happen internally? Why am I being passed between employees who apparently can’t agree on what their own dealership is authorized to sell a car for? We had no choice but to walk away, completely blindsided. Then, the very next day, July 16, 2026, the SAME manager who had originally agreed to the price called me back and offered me a final price on the RAV4. I said yes. I received a text message and a voicemail confirming the deal. Less than a minute later, I got ANOTHER text telling me the car had already been sold to someone else. I am absolutely stunned. This isn’t a case of a dealership trying to get more money for a car — that I could understand, even if I didn’t like it. This is flat-out dishonest, unprofessional, and disrespectful treatment of a customer who was ready to buy, in writing, on the record. I wasted my time, my trust, and my patience on a dealership that clearly does not stand behind its own word.

I had a very disappointing experience at Toyota of Denton involving Service Advisor Jayce Pollan. I originally came in for an oil change, but another advisor, Austin, informed me that I did not yet need one and instead recommended a coolant replacement service. We reviewed a coupon together and agreed on a price of approximately $149 plus tax. However, when the final bill was presented, it came out to around $189. When I calmly explained that this was not the agreed price and asked about the additional charges, Jayce Pollan became rude, dismissive, and confrontational rather than trying to resolve the issue professionally. During the interaction: * He told me I would not be allowed to take my vehicle unless I paid the higher amount. * He snatched my keys from me during the disagreement. * He refused my request to speak with another manager and claimed he himself was the manager. * His behavior throughout the interaction was demeaning and unprofessional. What upset me the most was his comment, “you guys are like this,” which I perceived as discriminatory and racially insensitive. That statement made me feel uncomfortable, disrespected, and unwelcome. I have always respected the Toyota brand, which is why this experience was especially disappointing. I hope dealership management reviews this matter seriously, including any available security footage and employee conduct, so future customers are treated with professionalism and respect.

Worst repair service ever. Every time I go in they claim car needs alignment. (3times). Told them this time OK but I watch. Claimed service was done. Presented a printout. Never allowed me to watch. Don’t trust these guys. They are scam artists.

Amazing car-buying experience at Toyota of Denton with Mark Gonzales yesterday! I got the perfect Corolla for my 17-year-old daughter at a great price, thanks to their 4.99% rate promo (ending tomorrow). Mark was incredibly kind, professional, and truly went above and beyond to help us. Huge thanks to Simone Minor as well — she was so friendly and patient while teaching my daughter how to use the Toyota app. If you're looking for a car, I highly recommend this dealership and especially Mark. Don’t miss the promotion if you can make it by tomorrow — but even after that, this is still the best spot to buy a car!

Shout out to MARK GONZALES of Toyota Of Denton!!!! This man is the real deal. I knew what I wanted and Mark made it happen - OVER THE PHONE. There was complete pricing transparency and the buying process was a breeze. From the salesperson (Mark Gonzales) to financing (Miguel) to the person that helped me get connected and learn the features of the vehicle before a long drive home (Simone), everyone was pleasant, respectful, and genuine. I got the price I wanted on a hard to find model without ever experiencing the discomfort we have all come to expect when walk into a car dealership. I live four hours away... when I need my next vehicle I'll do my research again of course, but my first (and probably only) call will be to Mark at Toyota Of Denton.