My husband and I had to get our Ford Edge serviced. DeDe was so pleasant and professional to deal with. She kept us informed every step of the way.,

I experienced poor communication with Service Department and operator. The Service Manager worked with us to get the parts delivered quicker than expected. Communication with Ben was good. My biggest complaint deals with the mechanical work completed. The job was large, timely and expensive. The mechanic(s) left two hoses disconnected which lead to additional shop time and cost. Once I had my favorite shop complete the repair, the truck runs exceptionally well. My overall experience with this dealership was horrific and unacceptable.

Service Department contains the rudest employees whom do NOT honor Haley's policies and will flat out lie to your face and tell you that the "recall on your vehicle" doesn't need to be done.

Got a Priced estimate about a year and a half ago. $120, then got this year estimate $169 price increase due to covid. Went today just to replace the driver side key panel and it cost was $250. Somebody tell me why I'm playing for label as if I'm getting a transmission put in.

HORRIBLE IS A UNDERSTATEMENT PLEASE STAY CLEAR OF THESE CROOKS. THEY WILL WUOTE YOU ONE PRICE AND CHARGE YOU ASTRONOMICAL FEES. PLEASE BEWARE OF THESE SCAMMERS/CON ARTIST! WILL NEVER USE THEM AND I WILL BE CONSULTING LEGAL ACTIONS AGAINST THIS DISGRACE OF A COMPANY LAVAR PARSON BEN YANCO ARE RING LEADERS OF THE CRIME RING

I served for 24 years in the Army active duty and I have been retired for the last 5 years, currently a government employee; I own a Ford F150 2015 and I have always service it at Sheehy dealer at Midlothian, VA. I have found Haley Ford 10724 Jefferson Davis Hwy Richmond, VA to be convenient because I live a few miles from it and I want to try it out. The opportunity came along when I have an engine light warning; I called and make an appointment for service. I drop off my truck and I was told it will be done in no time. A day passes by and I never received a call back so I call them, I was told that they tried to call me but my number was not in service, I ask him what was the number on file and it was the number of the phone I was calling from; however we continued the conversation, the attendant informed me that the repair will come to $450 with some change; I ask for a military discount and the attendant told me that will be applied after the service was completed. Next day no calls from the dealer so I call, I was informed that they were waiting for parts and that my truck will be ready for pick-up the next day. Next day no calls; so I call again and give them a new number, but later in the morning I received a call in the new number, and that my truck was ready for pick up, the attendant told me that the amount to pay was $450 with some change. Great! A few hours later a friend drop me off at the dealership, and when I went to pay I was told that the amount was $522.50 after the military discount went down to $470.26 I ask the attendant why the amount was different from what he told me previously. and he became very rude and bully, the attendant said that was the amount he always told me. The service manager came out to talk to me I informed him about the situation, he looked at his laptop for a few minutes and told me that was the correct amount, and that if I was unsatisfied to go to another Ford dealer and to learn English. I seriously, DO NOT and WILL NOT recommends anyone to go to a place like this. Haley owner, staying in business means you get to pick good people as employees do not be afraid of them just because they are bullies; prioritize and do not overlooked them; for us the customers Life’s too short to deal with jerks; and don't let bullies turn your business toxic! I know my English is not perfect but... How about that for English as a second language?