I just had my BMW serviced at GERMAIN BMW, and I must commend Rhoel Gray for an outstanding experience. From the moment I dropped off my vehicle, he demonstrated exceptional professionalism and a deep understanding of customer care. Rhoel kept me informed every step of the way, providing clear explanations of the necessary work, and even offering a perfectly suitable loaner car without any hassle. There were absolutely no surprises when I picked up my car; everything was handled exactly as promised. Rhoel's proactive communication and commitment to ensuring my satisfaction truly set the standard for dealership service. It's refreshing to work with someone so knowledgeable, honest, and dedicated to the customer. Thank you, Rhoel and the entire team, for making my service visit seamless and stress-free! I'll definitely be returning for all my future BMW needs.

Cory Hespeler was a wonderful service manager and kept me informed of the progress of my service call. He sent me a video from the service technician and followed up with texts and telephone calls. I would recommend Cory if you need a great service advisor.

Excellent service and helpful knowledge was provided by Klevis Toska. I will recommend Klevis to my friends who have an interest in owning a new vehicle.

Excellent customer service and went above and beyond what was needed. I work with a number of dealers and this is one of the two best!

Well organized and good service. We had a very knowledgeable salesman who made the purchase stress free

Service was excellent Sebastian Murzanski was cordial and very accommodating. Kept car overnight and gave me a loner.