I purchased a new car a month ago with a trade in they are supposed to pay off. They told me it was going to be payed off 2 weeks ago and still not payed off. The sales guy is not answering my text and finance and accounting do not answer the phone. Now I have a payment due for a new car and my trade in I no longer have. I live out of town and guess I need to go drive there because nobody can help me out or tell me what the xxxx is going on. Very frustrating and stressful!!

I traded my truck in, over a month ago. And still haven't been paid the 20k they owe me. They are scammers.

Charles Kimbel is a Top Notch Service Manager and has been a pleasure to deal with where my vehicle is concerned,also Aron Bingham General Manager Stood behind the dealerships word to address my issues. Thank You Both!

Took truck in to get diagnosed. They told me it was a part that I had already replaced. Let them work on it. Did not fix the problem. They scammed me!

Larry H. Miller on Lomas in ABQ NM. I had my 2002 Cadillac Escalade serviced recently .I was told after i paid the $160.00 for the diagnosis that something was wrong with my battery and it would cost $500.00 to repair it, I paid it and my car is still vapor locking . I brought the car back because this did not fix my problem, my car is still vapor locking when it get hot. The technician repaired stuff that he said was causing my car to vapor locking; but now $2100.00 later my car is still vapor locking. Now I'm being told I need a part that is no longer being sold. I found the part, and then I was told they don't use after market parts. I just want my car repaired or part of my money back, minus labor. I was told there was nothing else they could do but they was not going to give me some of my money back, I asked for their corporate office and was told they don't have the number. I have spent over $2600.00 dollar and my car is still vapor locking . what can i do about this, I feel like they just robbed me. Has any one else had to deal with this if so let me know.

I recently had my 2024 Trax served and Richard in service was Awesome, polite and very professional. Thank you Casa for employing such fantastic staff such as Richard. Five stars