I wanted to share my experience in hopes that it helps improve the buying process for future customers. I arrived at the dealership around 1:30 p.m. to purchase a 2026 Lincoln Nautilus. After seeing the vehicle and completing the negotiation process, I expected the remainder of the purchase to move fairly quickly since I already had financing arranged through my own bank. Unfortunately, it took nearly three hours just to complete the financing paperwork. While I waited, my salesperson told me they would begin preparing my vehicle. During that time, I watched several customers who arrived after me complete their purchases and drive away before I did. I also noticed they were given the opportunity to take the traditional photo with the large Lincoln bow, something I was never offered. While that may seem like a small detail, it is part of the excitement of purchasing a new luxury vehicle, and it made my experience feel less valued. In total, I spent nearly six hours at the dealership before I was finally able to leave. The disappointment continued the following day. I noticed the vehicle had not been properly detailed. Rather than return immediately, I paid to have it washed myself, only to discover adhesive residue and tape lines left across multiple areas of the vehicle. When I returned to the dealership, I was told it would take about an hour to correct. I agreed and left, but when I came back an hour later, I still waited an additional two hours. Even after the work was supposedly complete, adhesive residue remained. My salesperson apologized and attempted to rub the residue off by hand, and I found myself using my own shirt to help remove it because I was too frustrated to send the vehicle back yet again. No customer purchasing a brand-new luxury vehicle should experience that. A proper detail and delivery inspection should be standard before the keys are ever handed over. The detailing department clearly missed that mark, and the quality control process needs significant improvement. Perhaps the most disappointing part is that I had someone with me who was also shopping for a new vehicle. After witnessing my experience—from the lengthy delays to the condition of the vehicle at delivery—she decided she no longer wanted to purchase from this dealership. Her impression was that the process was inefficient, the service lacked attention to detail, and the presentation of my new Lincoln felt no different than receiving an ordinary used vehicle. I want to be clear that my concern isn’t about one individual. My concern is with the overall process. Buying a Lincoln should feel like a premium experience from start to finish. Instead, it was unnecessarily time-consuming, poorly coordinated, and ended with a vehicle that wasn’t properly prepared for delivery. I hope Casa Ford Lincoln takes this feedback seriously and improves both its delivery process and the level of care given to customers’ vehicles. Purchasing a new vehicle should be an exciting experience—not one that leaves customers feeling frustrated and overlooked.

I have 3 ford vehicles 1ka LINCLON. Ford is My go to vehicle. I have always trusted my deal ship because I have always had a good working relationship Mager Oscar Sanchez. He always under. Stood what I needed to. Get fixed. It's very hard to trust some one that is not some one you each day .He earned my trust.. Now he is no longer there ,that he had be transferred. I believe as a customer The owner or manager made a large mistake in doing so. I'm just a customer with 3 ford vehicle's that has spent thousands of dollars at Case Ford. I'm very sorry he no longer there.

Be very cautious when buying a vehicle from this place! My husband and I bought a used 2023 Chevrolet Tahoe on 06/09/2025 from Casa and we haven’t been able to drive it without it being in the shop! As of today it has been in the shop for major internal issues (Diagnosed by Bravo Chevrolet in Las Cruces) very trustworthy service dealer by the way and currently in a loaner, since. The multi point inspection was garbage, do not trust Casa’s word! The CARFAX was garbage too! First time we experienced a check engine light they just reset the code, no diagnosis and gave the vehicle right back. DO NOT FALL FOR THE 7-DAY CASH BACK PROMISE! When asked for our money back the dealership found every way possible not to give us our money back and after the 7 Days passed we were stuck with basically a “lemon” Thank goodness the vehicle is still under bumper to bumper warranty! Next, we signed for the purchase of this vehicle to have 30,000 miles and when we received the vehicle in our possession from Casa it had 33,000 miles on it. SCAM! Casa “detailed” our vehicle burned the center console and was promised by the used car sales managers Judah and Jaime Mejia that it would be replaced. The time I checked on the status of this, I received a “I’ll get back to you” and never heard back from him since. This place is a joke and it’s very saddening that we have been unable to drive our vehicle for almost two months now. Paying for a vehicle that we can’t even drive, they made their sale and could care less about their customers satisfaction. I hope this review helps other customers, so they don’t fall into the trap we did!

Deceptive practices. File a federal trade commission complaint to stop these crooks. I purchased a vehicle cash and they placed a hidden "accessory" fee. No one could tell me specifically what that was until I went to the finance department. They told me it was required to purchase $595.31 triton paint, $499 gps, $399 loyalty advantage.

I went to casa ford to buy a Ford Ranger on march, everything was ok, until they sent me to the finance person, he start talking me about some warranties, I tried to cancel all those warranties since the first day but its been an issue, I did everything they told me to do to cancel them, and since march I call and call about the cancellation and the only think that they told me every time is that I have to wait two week, its been 3 months and the last time that I called they told don't call us we will call you, since then is been a silence,

I recently visited this dealership to check out a 2.5L Hybrid AWD Ford Maverick—specifically VIN 3FTTW8B37SRA53959. At no point during my initial visit was I informed that this vehicle had already been special-ordered by another customer. I expressed interest, stated that I would think about it, and possibly return over the weekend. When I came back, a different sales rep greeted me and once again never clarified the reservation status of the vehicle. Instead, they proceeded to initiate a sale, quoted me numbers, and even had me sign paperwork. Then, after investing two hours of my time, I was informed that the sales manager refused to complete the deal due to the truck being pre-reserved. This entire ordeal was incredibly frustrating and unprofessional. Not a single team member showed any remorse for the time I wasted or the misleading communication. In today’s tech-savvy world, it's unacceptable that staff can't clearly see when a vehicle has a deposit or hold. If a vehicle is reserved, it should not be on the main lot or presented to other buyers. Even a simple “Hold” sticker on the windshield would have prevented this. I left deeply disappointed, empty-handed, and with zero trust in this dealership. If you're looking for transparency, professionalism, or respect for your time—look elsewhere.