I have 3 ford vehicles 1ka LINCLON. Ford is My go to vehicle. I have always trusted my deal ship because I have always had a good working relationship Mager Oscar Sanchez. He always under. Stood what I needed to. Get fixed. It's very hard to trust some one that is not some one you each day .He earned my trust.. Now he is no longer there ,that he had be transferred. I believe as a customer The owner or manager made a large mistake in doing so. I'm just a customer with 3 ford vehicle's that has spent thousands of dollars at Case Ford. I'm very sorry he no longer there.

Be very cautious when buying a vehicle from this place! My husband and I bought a used 2023 Chevrolet Tahoe on 06/09/2025 from Casa and we haven’t been able to drive it without it being in the shop! As of today it has been in the shop for major internal issues (Diagnosed by Bravo Chevrolet in Las Cruces) very trustworthy service dealer by the way and currently in a loaner, since. The multi point inspection was garbage, do not trust Casa’s word! The CARFAX was garbage too! First time we experienced a check engine light they just reset the code, no diagnosis and gave the vehicle right back. DO NOT FALL FOR THE 7-DAY CASH BACK PROMISE! When asked for our money back the dealership found every way possible not to give us our money back and after the 7 Days passed we were stuck with basically a “lemon” Thank goodness the vehicle is still under bumper to bumper warranty! Next, we signed for the purchase of this vehicle to have 30,000 miles and when we received the vehicle in our possession from Casa it had 33,000 miles on it. SCAM! Casa “detailed” our vehicle burned the center console and was promised by the used car sales managers Judah and Jaime Mejia that it would be replaced. The time I checked on the status of this, I received a “I’ll get back to you” and never heard back from him since. This place is a joke and it’s very saddening that we have been unable to drive our vehicle for almost two months now. Paying for a vehicle that we can’t even drive, they made their sale and could care less about their customers satisfaction. I hope this review helps other customers, so they don’t fall into the trap we did!

Deceptive practices. File a federal trade commission complaint to stop these crooks. I purchased a vehicle cash and they placed a hidden "accessory" fee. No one could tell me specifically what that was until I went to the finance department. They told me it was required to purchase $595.31 triton paint, $499 gps, $399 loyalty advantage.

I went to casa ford to buy a Ford Ranger on march, everything was ok, until they sent me to the finance person, he start talking me about some warranties, I tried to cancel all those warranties since the first day but its been an issue, I did everything they told me to do to cancel them, and since march I call and call about the cancellation and the only think that they told me every time is that I have to wait two week, its been 3 months and the last time that I called they told don't call us we will call you, since then is been a silence,

I recently visited this dealership to check out a 2.5L Hybrid AWD Ford Maverick—specifically VIN 3FTTW8B37SRA53959. At no point during my initial visit was I informed that this vehicle had already been special-ordered by another customer. I expressed interest, stated that I would think about it, and possibly return over the weekend. When I came back, a different sales rep greeted me and once again never clarified the reservation status of the vehicle. Instead, they proceeded to initiate a sale, quoted me numbers, and even had me sign paperwork. Then, after investing two hours of my time, I was informed that the sales manager refused to complete the deal due to the truck being pre-reserved. This entire ordeal was incredibly frustrating and unprofessional. Not a single team member showed any remorse for the time I wasted or the misleading communication. In today’s tech-savvy world, it's unacceptable that staff can't clearly see when a vehicle has a deposit or hold. If a vehicle is reserved, it should not be on the main lot or presented to other buyers. Even a simple “Hold” sticker on the windshield would have prevented this. I left deeply disappointed, empty-handed, and with zero trust in this dealership. If you're looking for transparency, professionalism, or respect for your time—look elsewhere.

Unreliable and manipulating. My Daughter wanted to return her Bronco Sport on the second day. She and her husband had never bought a car on her own so I’m assuming taking advantage of them didn’t matter. She was told she couldn’t. Most dealerships will give you 3-7 days to return a vehicle. My daughter has hypertension and is not doing well because of this. If they do not take the vehicle back then our final resort will be to take legal action. I am extremely disappointed with Casa Ford in El Paso