Service is always a pleasant experience, especially with Chris. He's taken care of me since the beginning of my 1st mercedes adventure. The service dept. is thorough and determined to help identify any issue/concern and work toward resolution. The new renovations at the dealership make it quite comfortable for waiting and service. I live 50 min away and prefer this location always. My sales rep Tiger Robinson was also awesome and quite knowledgeable. Awesome customer service.

Tiger’s Review I had an outstanding experience working with Tiger at Mercedes-Benz of Catonsville. From start to finish, he was professional, flexible, and truly delivered on everything he promised. What stood out most was his ability to navigate the finer details of my requests without missing a beat. He took the time to understand exactly what I was looking for and went above and beyond to make it happen. Nothing felt rushed or overlooked—every step was handled with care and precision. It’s rare to find someone who combines expertise with genuine attentiveness, but Tiger absolutely does. I would confidently recommend him to anyone looking for a seamless, high-quality car buying experience.

Good afternoon to all! It’s been a pleasure to work with Alex,very professional, attentive and a marvelous disposition. I would definitely recommend koons of Baltimore for their excellence and attention to detail Sergio

Recently (2/2/26) had service, navigation update, on our 2026 GLE350. Christopher Shall, Service Advisor, was amazing, went out of his way to help. Assistance started a week prior (1/26/26) with a phone consultation, at the recommendation of Mercedes Corporate Customer Service. When I spoke with Chris, he provided his personal cell, discussed issue and said to call and give heads-up when it was convenient for my wife and I to bring the vehicle in. Friday, Jan 30th he assessed the vehicle and realized it was more then just a setting. Scheduled vehicle for digital update on Monday, Feb 2nd and had a loaner vehicle waiting. Upon completion of work, car was washed and looked great. Once again, can't say enough about Chris. Koons Mercedes-Benz of Catonsville, earned my respect and trust and should be proud to have people like Chris representing them. Additionally, would like to note, this is not the Dealership the vehicle was purchased at, nor is it the closest. Thanks Again, Michelle and Jeffrey Greenberg

Excellent experience, once again. I am a busy attorney and professor with a dealership very close to my house. I choose to drive 90 minutes one way instead to have my vehicles serviced-I will go no where else. In the service department, my advisor is Jackie Pressman. She is knowledgable, experienced, friendly and efficient. She does an outstanding job and always keeps me informed. Marianne Queen, customer relations manager, is fantastic and makes sure everything runs smoothly while at the dealership. Also extremely helpful and professional were Marilyn Munoz and Carlos Hernandez. Finally, I would like to highly recommend Zach Smith on the sales side. He is second to none in his knowledge of the vehicles, inventory, and Mercedes products. He is great and easy to work with-no pressure whatsoever. He is why I buy vehicles there and recommend the dealership to family and friends. MB of Catonsville is fortunate to have such a talented staff. JLH, Esq.

I had an amazing experience purchasing my new Mercedes Benz GLE 53 Coupe. Thank you Mohammed.