They cost us $1k in damages and won't bother to return my calls. They changed our oil on Wednesday. We didn't use the car again until Sunday and it was clear something was wrong. Thankfully our destination was close and as we parked the oil light came on. We checked and there was zero oil left in the car. I immediately called to see how they could help us and they couldn't have cared less and told me they could look at the car in three weeks. I was transferred to the manager, Dorian, but could only leave a voicemail. We were forced to take the car elsewhere and had to have the oil filter adaptor housing completely replaced. I've since tried to call Kia again and I either get the same manager's voicemail or the line just rings forever. It's really disgusting how incompetent these people are.

Yeah they had my car since May 29th till the 18th and didn't do s*** to my car. They've been sitting there and they lot and when I asked him what did you fix them all they pointed to me was look at it's in the paperwork it's nothing on the paperwork. I should never bought a car from them or never have them service this company cuz if

Third time I’ve brought my car here for an oil change and it’s taken over three hours to complete and that is with an appointment. If it weren’t for the lifetime oil changes I purchased when I bought the vehicle I would never return! They obviously over book their technicians and can’t keep up with the work they have or times they promise.

Doing maintenance on one car (purchased here) and wanted to talk about my second car (also purchased here). Dude told me that their used car manager is in Vegas and nobody can talk to me. And honestly, lately I have issues every time I’m here. This dealership was good, looks like it’s time to move on.

Received a email that I missed my service appointment. My car was with your service department for 24 hours and when we finally decided to come get our car, mind you we called three times to speak to someone in service department as to if our car was finished. We were only allowed to leave messages. My first call to your service department was at 11:30, for a 8am service time. I dropped my car off the day before. When I gave my key to the gentleman on the left side of the desk, he was busy and just took my key and said he would give it to my service agent. At 1:00pm, we decided that our car had to be done and were very disappointed that when we saw our car in the same spot. The service agent on the right side of the counter said he was sorry and that my key was under his papers and he didn't see it. So therefore, having a list of people assigned for service on that day means nothing to your agents. Why didn't someone call me to ask if I was still coming so that I could let you know that my car was there and to start to look for my key. I knew when I left that my key would be lost with the five that were already on the agents desk. No piece of paper was given to me to show proof of drop off. The agent apologies and told me he was expediting my service. How could he be expediting my service if my car was still parked. This was a total lack of professional experience. 1) You have a list of people that are being serviced on that day. I was a 8am service time. Call them. 2) Stop passing my key to another service agent and check me in as if I was important. 3) Check your answering service line since I could not speak to anyone I left messages that were unheard. 4) I called to speak to the General Manager. Once again, I know you are busy but it is just to easy to have everyone leave a message. I am still unheard. Read these reviews. Not good.

2016 Kia Soul EV was taken in for Turtle mode issues in December, 2023. No call backs, changed service managers and confused service employees have kept the xx flowing for the past 4 months. I'm sure they have no clue, and no incentive to care. Just give us our car back!