Zack Hensel has been my service manager for years and has been great. He takes time to explain what they found causing a problem and how it was corrected. Service has always been timely and client friendly not something you find much anymore. Will continue to comeback to Zack and Germain for service.

Mike Busch was a pleasure to work with. I live 2 hrs away and had just finished a cancer treatment at OSU James on Monday (10/12) and stopped to get something to eat on Sawmill Rd when my vehicle became disabled. It was a nightmare. But after being towed to Germain and then getting a ride home after 5 hrs, Mike was in constant contact with me from the very next day through the completion of the repair. He went above and beyond (in my opinion) in contacting Ford several times to get it approved for "another" recall - which he was successful so the initial repair costs me nothing!!!!! The service dept also checked over my vehicle and made recommendations, which I was going to do anyway, so I just had Germain do them. Very, very, very satisfied with the service and Mike. On one of my worst days, Mike and the team made it bearable. He is to be commended :) Brenda Galvin

Germain Ford has handled my service very professionally. They were always up front about the service being provided. I am very impressed with the valet service that came and picked up my vehicle and returned it. Even running it through the car wash first. Great Job...

Always been very helpful. The people I have worked with are very nice to deal with.

Jaydee was a great salesman to work with and gave us a great deal on our new truck. This is the second vehicle we have purchased from Germain and Jaydee and would buy another if needed.

I find it quite easy to recommend Germain Ford as an excellent dealership to have a Ford automotive product serviced and/or repaired! The Service Department, and in particular Michael Busch, is courteous, knowledgeable, professional, trustworthy and simply a pleasure to deal with!