Steve Faulkner Automotive

1422 W 9th St

Mt Carmel, IL 62863

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What Others Say

The sales team is very helpful and friendly Very informative. All in all a very good experience

Very nice and helpful. We always get our cars serviced there. And have traded with you guys. Just so nice.

I've been getting my car serviced here for the past 3 years, and I personally have no complaints. I've been to the dealership in Fairfield and carmi, and this one has by far been my favorite one to go to, they're extremely nice, and are willing to listen. The other ones i've been to are really rude.

I'm in sales, so I understand getting paid on commission. I get paid solely on it, but I also wouldn't overcharge a customer to get paid more! My grandma bought a 2018 Jeep Cherokee from the salesman named Scott on Friday, March 16, 2017. She traded in her car, and he charged her MSRP with a trade. I did the math, and with what she owed on her current car, and what they had the 2018 Cherokee advertised for, on their website, she overpaid $4,000, not including any trade value. This is based solely on what she owed, and what they advertised the car for, flat out no trade, on their website. I messaged them on Facebook to try and get an explanation, and they left it on read. If we come to a resolution, I'll give an update, but it appears to me that my hardworking grandma, is paying 11 payments more, for a car, than she should have today. That's nearly a year of unnecessary payments, for a payday for Scott Hiatt, our salesman.

After all the trips to service they then wanted to charge us for an issue that the car had when we bought it. This is a serious problem. My husband ask abou our brakes catching they said they would be ok. Duh how about fixing the problems.

I purchased a 4 wheeler on 5-22-15 it is now 7-13-15 and they have stilled failed to give me a title for the thing. I was told when I purchased it that the title clerk wasn't there that day, but she would be back the following Monday and the salesman mentioned they would be getting a motorcycle as well on 5-25-15 so I ask him to give me a call when they got it in. He called Monday to let me know it was there I went in liked it and decided to purchase it as well. The following week I received the title back for the bike. I waited an additional week then called the title clerk who said she believed she had mailed it all off but couldn't find it right then and she would ca me back. The following week she called me and told me that the store manager had said I would need to bring it back to have a state police inspection. On 6-24-15 I called to let them know I was bringing it back in and was told the manager wasn't in that day so I needed to wait until the next day and took it in on 6-25-15. I talked to the title clerk and Manager Paul S. and was informed I needed to take it to the license branch in Princeton IN to have it checked because that is where it came from. I drove the 4 wheeler to Princeton then when I told them what I needed was told they couldn't help me and that the original owner had never paid taxes or sent the original certificate of origin of so they didn't even have a title was told he would have to take it in to have that taken care of. I then drove back to jwildermans and told them I then was told that I could leave the 4 wheeler and that the manager Paul S. Would have his buddy take it to the license branch and take care of it see that's when I learned that this have been taken in trade from the managers friend without even ever seeing a title and that Monday the 25th of June his buddy delivered a certificate of origin not a title. I honestly don't have a clue what they planned to do but calling me to try to take care of it wasn't a priority of there's had I not started calling and questioning the title I would probably still be sitting here not knowing a thing. I informed Paul that day that I didn't want it anymore it was to much of a hassle he said this will be fast he is paying to have the title expedited in Indiana I left the 4 wheeler and then the next day got a call saying his buddy was going to take it the following day on Saturday the 27th what the heck was he doing the other 2 days he had it? I informed Paul again on the 27th I was done he said he would talk to his boss on the following Monday I never heard from them and my dad went in and Paul stated we don't give money back I don't need to ask my boss. He also stated that I would have the title in 10 days I got a call on 7-9-15 from Paul telling me to call him I returned the call on Saturday the 11th and he said you need to come get this 4 wheeler I said I was waiting for a title he said we mailed it off Wednesday 7-8-15 you will have it by next Wednesday the 15th. Put simply I have bought a truck, car, and Motorcycle from this business spending well over $50,000 on top of them getting my old vehicles and even done business with there other store in Princeton, IN and now over a $7,100 4 wheeler I will never do business with them or any other store owner by Mr. Wilderman. I have been lied to since the beginning and had I known they didn't have the title I would never purchased the thing in the first place. I feel also as if had this been any other person Wilderman's would have canceled the deal when they walked in and didn't have the title as they had stated I feel a lot of rules and just good salesmanship were broken because this was as Paul has stated this was his buddy. I do feel as if I should add that my Salesman himself was a good salesman and only relayed information he was given from his boss Paul Stone and Linda is only involved because she is the title clerk.