I received poor customer service. The answer to my query was inadequate. The sales rep referred me to the manager. The manager was a bit pushy and was not willing to listen to what my request was. He made it clear that I needed

Jeremy Begay was extremely helpful and efficient. Almost entire purchase was handled via phone, email and text. Selection and appraisal for trade-in handled before we drove in from out of town and finalized deal within about an hour. Trade-in value matched or beat 2 other dealers and handled on Kelley Blue Book and honored by Carlsbad Ford. In and out and no one got hurt by needless add,ons. I strongly recommend Jeremy and Carlsbad Ford.

This is now my second vehicle purchase with this dealership. I filled out everything online and had a quote from Capital One sent it in and other documents they needed. Went for a test drive and withing 20 minutes I was driving home.

The salesman (David Perez) was a pleasure to deal with. He responded quickly with any questions about the Explorer or financing. I have bought several vehicles from Carlsbad Ford and their service department is excellent.

Incredible service, sales team goes out of the way to make you feel welcome. They are very informative and talk you through the entire process. They've also been available after my purchase for any questions or concerns.

They don’t pull the skid plates when doing oil changes and make a mess. They charge a 10% shop supply on oil changes and lie to your face and say for make them charge it. They do a poor job inspecting tires, all four of my tires had a different PSI in them.