Brandon Wergelis and Chad Allard were a pleasure to work with from start to finish - friendly, professional, courteous, knowledgeable, and efficient. Hunter Bates' and Nicole Fiore's deep technical expertise were instrumental in climbing a steep learning curve on the fully-featured 550e xDrive's numerous capabilities. Though unfortunately the factory made a key misstep in the vehicle configuration (completely wrong color in the initial order execution, no fault of the dealership or staff, but required a second order), Brandon helped correct course and get us high in the queue as possible. As he transitioned to a new role, Chad stepped in seamlessly and drove the deal to completion with the professional finance assistance of Hassan El Hakim. Rahul Sharma was responsive and helpful as over the nearly year long period Brandon took a new role outside of new vehicle sales and enlisted Chad to do our delivery, which was greatly appreciated. My only suggestion would be to ensure that as these custom orders extend over many months, that the staff maintains contact at least periodically to keep its customers updated - especially important as are returning calls, as the BMW tracking tool appears to no longer be working (perhaps a website transition). Overall, we appreciate the kind, accommodating, and knowledgeable staff that helped us acquire an incredible driving machine!

The service staff were friendly and courteous. When I was in the waiting room. I walked around and the sales staff didn't appear so friendly and one cut me off coming out of an office and didn't say anything, not even excuse me. I don't know if I would purchase my next BMW there.

I was having issues getting my car to BMW...Literally, the entire staff helped me without question..'how to get the car in neutral with a dead battery', 'just keep us posted on your arrival'..'oh yay, you made it, we'll get you taken car of right away'..Andrew was just so nice and helpful and knowledgeable. Every single person I encountered, and I spoke to at least 4 different folks on the phone, were amazing. Not to mention they had all sorts of snacks and treats to keep me occupied while I waited. Top notch dealership!

Great service from BMW of Sarasota. The technician provided me a video walkthrough of their inspection and explained each recommended repair. Anthony, my service rep, was very thorough in explaining everything. He provided recommendations based on urgency. Excellent experience!

Anthony did an excellent job of representing the dealership. He expressed sincere and professional interest in and attention to me regarding the issues with my car. With his help and coordination, I left with a great running vehicle and respect for BMW of Sarasota.

Better experience this time. the car was ready when they said it's ready and they finished it earlier.