Diego was.great; friendly, professional and knowledgeable! We bought a used XT6 which he showed, reviewed with full service to customer in mind. Thanks again Diego!

We bought a 2018 Acadia Denali, Diego was our sales person. He did a great job walking us through everything that we needed to do to make sure we got everything right. We are happy with our purchase. Thanks again Diego!!

My Husband and I leased a car Saturday Dec. 30. Our sales person was Jason Holshoe-he was absolutely the BEST. It took a little time and Jason could not have been more patient with us. He has a great sense of Humor and managed to get us where we wanted to be in a lease. This was New Years eve. he stayed until the final end and walk with us to our new car mind you the store closes at 3:00 and it was past 4:30. We would differently recommend Jason to anyone looking for a vehicle. We also think he should get a big at-a-boy or a raise or both. He offers the best customer service. Sincerely-Mike & Bonnie

Ducky was exceptional salesman!! This is twice 2019 & today 2023 we purchased 2 new high-end vehicles!! Both from Ducky (Chad). Great customer service!! Great communication!! Went above & beyond to get us what we was looking for! Met Tony also! Great guy too!! Have & will again deal at Ford in Grand Haven!! Thanks again guys!!

While looking for a replacement vehicle due to the current market conditions I had expanded my searching to facebook marketplace in different parts of the country while sitting at the laptop one weekend night. On a whim I sent a message to a listing near 1,000 miles away that had gone up that day, being the weekend I had absolutely no expectations of any sort of reply or tangible progress, or even high hopes for a random listing from facebook marketplace. At 2 am well outside of business hours while i was sleeping Tee responded that yes the vehicle was available. A few messages were exchanged on the Saturday with Tee stating he would confirm an out of state sale would be possible and we would go from there. Sunday while the dealership was closed Tee messaged that the sales manager had no issue and it was up to the gm he would let me know when they were working and could confirm. He also forwarded a link to get the financing end pushed through soon as approval was given. First thing monday morning Tee messaged that we were good to go, a final sheet of price details was forwarded over, the dealer fees were entirely reasonable, there were no hidden charges or pushes for unwanted fluff. Tee suggested wax undercoating an absolutely vital product in the salted parts of the country at an entirely reasonable price I declined only on the basis that it is something i do myself each year. But the consideration and offer of an actual vital product at a reasonable price was appreciated. A brief phone call was made where a deposit was left and we discussed pickup times. My schedule was best to do the following day if a flight could be arranged. It was Tee’s day off but he offered to come in anyway to facilitate the transaction, he also arranged for me to be picked up from my hotel in the morning 45 minutes from Grand Haven. A flight was booked, hotel arranged, certified check for downpayment picked up. Got home, packed a change of clothes and toothbrush and was off to the airport, I landed around midnight, had an adventure getting to my hotel several miles away and immediately passed out. I woke up to see Tee had checked in on how things went at 1am. In the morning on time as arranged the driver from the Preferred Ford was there to pick me up. A very nice and sociable man he made the 45 minute trip through a storm an entirely pleasant experience. I have bought a lot of cars and had many dealership experiences. Including from dealerships that solely focus on marketing high volume out of state traffic to the point of pay for travel to get you there where you arrive to a traffic jam parking lot with handler employees whose role is specifically to guide each individual of the customer flow to the proper person for their transaction and send you back out the door. This was not that in any way, the process was actually faster and more efficient without feeling like you literally were being pushed out the door so a schedule of other customers could be kept. Upon arriving I met directly with Tee, saw the vehicle, went to the finance room where Tony completed the transaction pleasantly and quickly and was back to the truck to get on the road basically as soon as the temp tag had finished printing. I was utterly amazed at how fast and easy Preferred Ford made the process. Start to finish it was an absolutely fantastic experience beating out that of many other much larger dealerships I’ve worked with.

Chris and the rest of the sales team are absolutely amazing. They were extremely helpful at every step of the process, answered all my questions, never made me feel pressured and even after my purchase has been completed, they continue to help me and take their time teaching me how to use and understand features on my vehicle. For anyone who is looking for a place that goes out of their way to make life long customers, this is the place to go.