Took a pickup in for a recall repair on June 28th. Asked service people to look into a performance issue and give me a quote for repairs. Heard back pretty quickly with diagnosis and quote. I told them to proceed and asked them how long they would need vehicle. Service attendant said part a available and would have next work day and would get repair completed. Vehicle wasn't need immediately so left it there longer than what they indicated. After four days they said it wasn't ready, to give them a couple more days. After a couple more day I contacted them and vehicle was still not done. When I asked what the hold up was service personal said parts never got ordered, and it would take a couple more days before part would arrive. On July 5 I sent someone to go and asked if vehicle was ready for me to pick up. They replied NO, that part was in but not put on vehicle. There was only one vehicle in shop and no activity on or near it. I waited until Wed the 10 and called and asked if vehicle was completed and ready for pick up. Once again they replied NO, need a couple more days. Monday morning July 15 drove to dealership to inquire about vehicle. They told me that technician was on vacation for two weeks and i would have to wait until they returned. I demanded that they find a technician to complete the repairs on my vehicle and have it ready to pick up by wed the 17th or provide me the parts and i would complete it myself

Incredibly kind and genuine people. I had a big problem that they very graciously helped me work through. Jack Jackson is amazing.

It was a good and friendly place to take your car for service. Nice people and helpful

They have been taking care of my 2020 Fusion since i bought it new. Always recited courteous and Professional service.

Very professional service. They always treat me, and my vehicle, with care. Couldn't ask for better.

Fulton Ford staff are always polite and professional in working with their customers. Work is done as expected and in a very timely manner.