I made an appointment to get a key fob programmed for a used F250 that I had just purchased from dodge dealership. JD was my service person. I had purchased a fob off of the internet and he said it wasn't oem so it probably wouldn't work. I told him if it didn't that I would like it back so I could get a refund being that the one from arrow ford cost $215 dollars. He told me that I could have the other one back to get a refund on. After I got home from paying the $473 to get the key fob and programming I checked the key fob that I had ordered and it was missing the key part of it. I called JD twice that afternoon and no return call. I called again the next day and after an hour he returned my call. I asked where my key was and he said he would check. He then returned my call and said they used that key on the ford key fob. I said then you owe me a key for this fob, he said how do you figure, I said because you used mine on this one. He said no we saved you money by not charging you for a key from ours. I said it all comes as a set, he and the service manager said not here at ford we sell it separately. So I guess the key plus the key fob is more than $215 because they said they were saving me money. You can buy the whole thing for $74 off of the internet just FYI. I will be using someone else besides arrow ford for my business from now on.

Eric in quick lane did an amazing job. Highly recommend him for your next service.

Was a great experience all the people where nice and helpful and iwill be back

We had recalls on our car and they were quick to fix it and get it returned!

Service was on time and fast. Service adviser was friendly and efficient. Customer lounge was clean with fresh coffee.

We were pleased with everyone that helped us with our visit and ultimately the purchase.