1490 Vernon Odom Boulevard
Akron, OH 44320
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This is a very nice dealership to go too, they have very nice employees that work there. I've only been there a few times, but they have always been very helpful with answering any questions that I had when I went in to get my car serviced.
it was a very easy time once we found the car we wanted. Everything was done in less than 2 hours and i drove away with my new car!!!
Very knowledgeable and friendly, always willing to help you understand the vehicle and the warrantys
I’ve dealt with the service center on V. Odom for 3 years, and it’s been nothing but terrible service and poor communication. They leave you on hold forever, don’t follow up, and never keep you in the loop. It feels like they don’t care about their customers at all regardless of what their hold recording says they do not treat you like family, you will get lost in the shuffle and customer service is not their number one priority. Pricing is unclear, and it’s hard to trust what they say about “necessary repairs”. The service center has had my car since Saturday. I was informed by a manager that my car wouldn’t be looked at Saturday because they were too full but Monday morning my car would be at the top of the list and would be a priority. I was also advised that I’d hear about being able to get a rental while they had my car. I never heard anything from anyone on Monday so I figured I’d wait until Tuesday to follow up. Tuesday morning I got a voicemail from someone in the service center saying that I missed my appointment on Monday when they’ve had my car this entire time! I called to speak to a manager and was placed on hold for over 20 minutes with someone picking up the phone and then placing it back on hold without even speaking, checking in or apologizing for the long hold time/delay of speaking with someone. I’ve been spending $100+ a day on Lyfts trying to get my 1 year old son to daycare, me to work and then back to his daycare and then home with no idea on when my car would be looked at, fixed, and returned! After years of giving them chances, the first chance I get to trade my car in at another dealership I am leaving Vandevere and I won’t be back. I don’t recommend them to anyone and I wish I would’ve done more research before purchasing a car from here.
Excellent as always, friendly, courteous, helpful, quick, good communication, never any issues at this dealership
VanDervere is a wonderful dealership with courteous staff, our family has purchased our last four vehicles from them
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