Working with Deven Greene had its positives and challenges. The test drive itself went well he answered the questions he could and was knowledgeable about the dealership and how it operates. However, once we returned to the dealership, the experience became disorganized. It was clear the dealership was busy, but not to the extent that should have overwhelmed a single salesperson. Deven appeared to be handling multiple customers at the same time, which is understandable; however, the primary issue throughout our experience was not the workload it was communication and follow-through. After the test drive, there was a push to move us inside and begin the paperwork process, even though my wife and I wanted additional time to further inspect the vehicle and discuss our decision privately. I specifically asked Deven for that time. Once we completed this and returned inside, we were given multiple estimates for how long paperwork and next steps would take, none of which were accurate. This resulted in extended waiting periods without updates or clear explanations. Better communication and more realistic expectations would have made a significant difference. There was also a lack of follow-through after the paperwork was signed. Important details—particularly regarding how and when the down payment would be handled were not clearly addressed, despite being discussed multiple times. This directly led to confusion and frustration on the scheduled pickup day, especially after making another two-hour drive under the assumption that everything had been finalized. On the final day, the transaction still felt fragmented, with attention divided among multiple customers rather than managed with clear ownership from start to finish. While management ultimately stepped in to resolve the situation, the overall process could have been handled much more smoothly with stronger communication and accountability.

We recently purchased a Wagoneer from DCH Ford of Eatontown, NJ. While we are extremely happy with the vehicle itself, the buying process was far more stressful than it should have been. I initially contacted the dealership and worked with salesman Deven Green. After a FaceTime walkaround of the vehicle which looked great we decided it was worth making the two-hour drive to see it in person. On December 6, after a test drive, we liked the vehicle enough to move forward and begin paperwork to hold it. Unfortunately, after the test drive, the process slowed significantly. We were left waiting for extended periods while our salesman went back and forth with other customers and finance. At one point, we were told it would be another 20 minutes, so we waited outside only for closer to 40 minutes to pass. Because we had other commitments, we eventually had to push the process along just to get paperwork signed. This was done without the finance manager present, and the down payment was never collected, despite me clearly explaining multiple times how and when I planned to submit it. On December 10, we made another two-hour drive under the clear understanding that we would provide the down payment and drive our vehicle home. Upon arrival, we were told that because the down payment hadn’t already been wired and due to closing time we would not be able to take the vehicle home that evening. This was extremely frustrating, especially after such a long drive and with expectations already set. At this point, Dennis, the General Sales Manager, stepped in. Dennis was visibly upset about how the situation had been handled and took full ownership of resolving it. He listened, acknowledged the missteps, and worked diligently to make things right. After spending time going back and forth to straighten everything out, Dennis ultimately trusted my word regarding the wire transfer and made the call to release the vehicle to us that evening. His professionalism, accountability, and willingness to fix the situation are the sole reason this experience ended on a positive note. While we did leave with my wife’s dream vehicle, the excitement was somewhat dampened by unnecessary delays and miscommunication earlier in the process. With better coordination and follow-through, this could have been a smooth and enjoyable experience from start to finish. I appreciate Dennis stepping up and hope this feedback helps improve the experience for future customers. The vehicle itself was excellent I just wish the process had matched the quality of the product.

TONY IS AMAZING!!! He was able to help me find my dream bronco at the price that was right for me!! I am still in awe with how amazing my experience was working with Tony to find my perfect bronco!!! THANK YOU TONY & Eatontown Ford!!!

Absolutely amazing experience! Tony Mills was professional, friendly, and incredibly knowledgeable. He took the time to answer all my questions and never made me feel rushed or pressured. This was by far the best car-buying experience I’ve ever had. I’m beyond happy with my new car and would 100% recommend him!

John was super helpful in all aspects of the buying process. Greatly appreciate his professionalism and knowledge.

Tony was such a pleasure to work with! He helped answer every question, was so knowledgeable and beyond helpful from start to finish! If you’re looking for a car, he’s your guy!!!