Ridiculous! We are from Pa. bought a truck there in July. Still have no registration. Have called many many times & nobody seems to want to help. Sue says she will look into it & never calls back. Chuck was great when we bought the truck but I guess once they get your money they don’t care. 7 months later & nothing.

I bought an 05 Ranger here and it was the first car I ever bought and had in my name from a dealership. While there were some normal hiccups with the process it was very clear how much they prioritized customer satisfaction. The service department promptly fixed an issue that was in the warranty period of my truck and Frank Furtak is the type of car salesman you want to buy a car from. I work for a dealership now and the type of atmosphere I love about my job is also present at Rhinebeck Ford. Even after I sold the truck they helped me get a refund on the remainder of the warranty. While I am not in the market for any (recent) Ford vehicles I would not hesitate to become a repeat customer should that change....I am saving to get a used Ford truck and I will certainly have it serviced there once I purchase it.

I would give 0 stars if that where possible. My Ford Sport Trac broke down and it was towed Rhinebeck Ford. It was the closest repair shop to where it broke down. They said it needed a new radiator and would cost $1100.00. I thought the quote was high but I had it repaired. When it was done my wife and I went to pick it up. Service told me it was fixed but it had a bit of a miss fire and suggested I take it to my mechanic. I paid for the truck and went to start it. The battery was dead so I had it jumped. When the truck finally got started it was vibrating like crazy and white smoke was billowing out of the exhaust. Water was boiling out of the radiator. None of the mechanics knew what was wrong. I left the truck there for them to look at it. My wife had to call several times before they took her call telling her it was a blown head gasket and would cost upwards of $3000.00 to repair. The truck only had 70 thousand miles on it. When I called the service manager and asked “nicely” why the blown head gasket wasn’t discovered and you let me pay for the truck he went into a tirade on that mechanics are like surgeons. What!?!? I had my truck towed to my mechanic. The tow truck driver said this was not the first time towing a car from Rhinebeck Ford. My mechanic said if it is a blown head gasket it was caused by not installing the radiator correctly.

Great salesmen. Great all around staff. I would definitely check them out before going elsewhere. They made sure everything was setup and perfect before I left the dealership.

Jim Gay at Rhinebeck Ford is an honest salesman that does not pressure you into buying something that you don't want. It was great to test drive, negotiate a price and take delivery of our new truck with no hassle and no pushy salespeople. We will be back to Rhinebeck Ford for our next truck, hope to see Jim there again.

Fifth vehicle I have bought at this dealership. While some of the faces have changed over the years it’s still feels like a small town business. Seemed happy to work with me to get the price where I wanted it. Worked very hard to make a deal.