Jon was very helpful. He assisted with every part of the repair process, from scheduling the appointment to working with the insurance company. Very responsive and answered all of my questions.

Matthews Fords body shop is the best of the best! I must say Jonathan was excellent with his customer communication. The body shops workmanship was great. It was a pleasure dealing with Matthews Ford. Many thanks .

Matthews Ford of Norwich and especially Rich Ryan really came through for me again. This is my third vehicle Rich got me into and he really knows what I want and goes above & beyond to make sure he finds one! This last vehicle was called a "Unicorn" by the sales team because a F-150 in the Lariat PowerBoost configuration is hard to get. Rich and the Matthews Ford Team acquired one from another Dealer and worked a great deal to trade in my Expedition. Rich knew me so well that the whole transaction was done mostly over the phone and when I finally got to see it in person I was very pleased! Naturally the transfer and signing paperwork was done in office but they made it fast and easy. Thank you Rich Ryan & Matthews Ford for a Great Experience.

They were awesome. Found another issue and they took care of it in a day.

Great dealership, we are repeat customers!!! Mike Grant's a wonderful sales representative, ask for him.

I would like to add that Richard was very personable, kind and very respectful. We enjoyed our experience and absolutely love our new car … He answered all questions.. until he knew that I was comfortable with the answer I certainly appreciated this! I hope he does well in his career! Because we certainly appreciated meeting him,, we’re very happy that Richard Ryan has joined your team! Richard will definitely be our go to man from now on! Please let him know how nice he made our experience! Sincerely Elizabeth and Michael Binelli