Zero stars. Easily the worst customer service experience that I have ever have had. It took three months to diagnose, make an attempted repair (that didn't work) and then repair my daily driver 2019 F-150. The customer service stopped taking and/or returning my calls several times while they had me truck. The estimated prices for the repair changed, ultimately costing $2000 more than originally quoted. When they finally got the vehicle repaired, it was sitting in their lot for 2 months. They returned me a filthy vehicle which must have been outside for 2 months covered in bird droppings. They could not process a DEBIT CARD payment, which they harassed me about, accusing me of having insufficient funds for, which I didn't. Nobody on this staff seems to be in the least bit professional. I would never recommend this establishment. Thanks for the 3 month nightmare. I went here because it was a "Ford Dealership", what a frustrating experience, and no loaner vehicles, awesome.

Absolutely the worst dealership,communicated with 5 people with no one calling me back to explain what happened,which is this. Columbia Auto Center Colleen Roberts Appointment Coordinator Sun, Dec 27, 2020 told someone would be in contact soon 5 emails back and replied to then no contact so i initiated again on 12/30 in between recieved call from customer service they said sales willbe contacting you as soon as possible 12/30 recieved from Colleen Roberts -The sales team has received your information and should be getting in contact with you at their earliest convenience. I know they are looking forward to working a deal with you. Thank you for giving us the opportunity to earn your business. Received no reply,on 1/3/21 I got on there website and messaged I will buy this truck got reply from Kahlee saying now my salesperson This was sunday told Kahlee I would be there tuesday with cash for asked for price was told,sounds good.asked for extras over quoted price was told 350$ for paperwork said fine see you tuesday. 1/4 Monday asked about availability of trip permits,Columbia ford had none,Kelso was closest place to get one.After research I found a place to by trip permits 7 blocks from dealership. Fine said I would be there tomorrow between 10 and noon, will call with eta when on road,got reply sounds good. 1/5 9:01 AM sent on way eta noon. Got Reply from Kahlee,Awesome drive safe 1/5 11:10 AM received from kahlee,hello just wanted to update you someone just came in and paid cash for the truck.I replied are you serious,kahlee responds unfortunately yes. Called to talk to management around 5:30 no management available was talking to salesperson (male) explained serious grievences was told management would be calling next day never got a response.

I bought a car this last summer and was not happy with how rude the dealer was and how they tried to get my bank to approve a loan that was twice what I agreed to forcing me to run all over town to straighten it up. I dealt with it since it was the car and wanted and just made sure not to steer anyone in their direction and brushed it off. I decided to now leave a review because with winter upon us I went to change my wipers and in doing so found that the wipers that were on when they sold it were not the right size or pin connector. I managed to remove them only destroying the wiper and not the wiper arm. Due to the poor customer service and the lack of doing a vehicle check before selling a car I would not recommend this dealership on sheer ethics.

We have purchased several vehicles from Columbia Ford - when it came time for a truck purchase, it was our good fortune to have the help of Matt. Quick to answer all our questions, and after a test drive, we were sold - on the truck and the price. Fair value and decent expectations. We left with a new F150 XLT that continues to meet our needs and put smiles on our faces.

My understanding was that this would be a one-day service, but they kept my vehicle overnight without notifying me. Caused a great deal of inconvenience because I had 2 appointments the second day and no vehicle. I left two messages late in the day the first day but did not get a call back. The service work is always excellent and staff have always been friendly and efficient. Until this event I have always been very happy and have recommended them to friends.

Over the last year service continues to decline getting worse and worse! I don't know if I'll be coming back! I bring my ford in for a specific thing and get it back with something else wrong. I get charged for services that I've already had done because they don't checkmy service record, and labor charges are outrageous for easy fixes. Like the last one $1,600 in labor for a $40 part..... I'll do it myself.