The general manager of Rick Case Kia in Duluth, Kendrick Echols, was completely unhelpful when his store did not process any of my title paperwork for a car I bought and paid for in full. He didn't return phone calls, and offered no assistance at all. Fortunately, one of the sales managers, Daniel Clemente, stepped in and handled doing the research needed to get the job done, and kept me in the loop with communication. If you need anything, skip Kendrick and ask for Daniel.

Lyttleton with my sale person. He did a fabulous job. He was very kind and friendly and make you feel comfortable and not pushy..

I recently bought a 2025 EV9 from Rick Case Kia. My initial experience was positive, but they had promised me 1000 EV credits to use to charge my car. But after the sale I haven’t received them and they won’t return my calls or emails regarding them. I even received an email from Kia corporate a day after the sale congratulating me on my purchase and it even stated I would be receiving the credits. What really put me over the edge is that Monique, the woman that sold me the car, called me a week after my purchase and urged me to e to come in to the dealership to complete a survey. She said she was going to give me a check for $200.00 for being such a great customer and that they would hook my car up to their super charger while I was there and get me a full charge, because they valued me as a customer so much. When I got there, they did indeed hook my car up to a charger, but it was a merely a trickle. A super charger would have given me a full charge in 20 minutes. The display on the charger said it was charging at 7.5 amps, and my Kia app said it would be done charging in 9 hours. I brought this up to Monique, stating that this isn’t going to give me any kind of worthwhile charge and she quickly changed the subject. She had me go inside the dealership and fill out on a piece of paper my name and address and then she wrote $200.00 on it. I asked what this paper was for and she didn’t answer but redirected me again. She wanted me to pull up an email that was supposedly sent to me with the survey information. Apparently she was going to sit right on top of me while I filled it out, which started to become awkward. She also said that I need to make sure that I wasn’t on the dealership’s WiFi when I filled it out, which made me a bit suspicious. I looked through the emails on my phone and couldn’t find anything regarding a survey. She had me keep looking, then brought me up to the sales manager Daniel regarding it. He didn’t have much to say, and when I assured both of them that I didn’t have this email, they pretty much said goodbye, and Monique said she would drive to me tomorrow to deliver the check. Well that was the last time I have heard from her. At her urging, I drove 80 minutes round trip to meet with her, I didn’t get the check I was promised, I didn’t get my car charged up like I was promised, and now neither the sales manager nor Monique won’t return my emails regarding it. A complete freaking waste of my time, and a huge disrespect to me as a customer. I was lied to and then ghosted. I am 59 years old and have never had a bad experience from a car dealership, until now. I will never do business with any Rick Case dealership again. I am also going to send my complaint to Kia corporate, and, depending on how they handle things, will be the deciding factor if I ever buy another Kia again.

I refrain from commenting on bad service as they’re many factors that could attribute to it however I will never visit this location again. After 10 years of being a loyal customer my last experience was a nightmare. The service advisors really need training on communication and it is evident from all the other reviews I’ve read. I went in for a car recall that should have taken 1-2 hours but the advisor Wesley never followed up once in 40 days. My car was parked in a lot and no action was performed to remedy my problem. I took it upon myself to pick up my vehicle and used another Kia Dealership, it took them 3 days to inspect my recall and replace my ICUU fuse. I’m still flabbergasted how my time was wasted.

Need warranty work done on my 2024 telluride. Dash was put in incorrectly after recall done in August 2024 and both driver and passenger trim on front doors has come unglued. I have called and left messages with Wesley in service dept. and he never returns my calls. I have stopped there twice for a person to person and only then get an update. Very frustrating and unprofessional.

Had service for oil change on September 14 2024. Upon receiving my car, I noticed a deep scratch on lower right bumper. Attendant ms B, took picture and said she would let the service manager know about this and will here from them the next week. Never heard nothing. Received Kia Customer care number for this issue. Left Mr. Bass emails, phone calls. Voice mails and he never returned none of my calls or even acknowledged my complaint. This service center operates under a unethical terms towards there way or no way. 2 months gave gone by and no response. Fillied Better Business Bureau complaint today.