Tell us about your experience with INFINITI on Camelback.
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Everyone at Infinity was absolutely personal and hands on. No push, just solution oriented. We thank each of them from GM-Jae, Roger-Operations and Jason or Salesman. Great place to shop if you’re interested. And those QX60’s are real nice.
I am dealing with a difficult situation with a 2019 Infiniti QX60 3.5-liter engine. I am dealing with a possible $10K to $15K engine problem and needed the help of a patient and helpful person to share information that is honest and accurate. I found him at Infiniti on Camelback - his name is Anthony Gonzalez - he was busy at the moment that I walked in, and he did not hesitate to offer his help. He took time to listen - understand - and serve me in a way that made me feel confident about what to do next. I never felt ignored of dissatisfied with his service. His method of giving attention and getting things done is so smooth and natural - I would trust him with anything he says. He is a customer service - Gold Medalist. What an asset for Infiniti on Camelback. So glad I had that experience. The Service Director Russ Schwartzman is a people person and understands how to lead and set an example for his people. You can't go wrong with these kinds of amazing people serving your needs. These are 5 plus star people. Thank you so much for all your help....
Anthony is an outstanding service rep. He went above and beyond to schedule my warranty work, finish same day and stay 10 minutes late for me to pick up my car. I will schedule future work with this dealership based on my interaction with him.
As for my recent service experience, it was excellent- from the moment I dropped off my vehicle to the service provider by the staff
Garrett was friendly, knowledgeable and professional. I do have some concerns about the dealership itself delaying warranty work.
The service repair experience was good. Service representative, Anthony was very helpful and polite. Thank you
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