From Larry Kennedy, Eric Shomaker and Nic Hover, we have been treated fairly by this dealership for service. These guys went above and beyond to do their best to fix our car. They kept us updated and do to staffing issues and training schools, they had to pass us to a larger dealership that could diagnose our car's issue. We are happy with their outstanding customer service and thank them for doing their best to repair our car. We sincerely appreciate you all. I would recommend this dealer because they care about the customer and keeping the customer informed. I would buy from them.

Ongoing service problems with qx80 Batteries replaced , car won’t start Now again car won’t start When I called for help told to just bring it in . Indifferent attitude from service . Won’t be going back and will be trading vehicle Low mileage Sjouke not be having these problems

All very friendly & considerate. The dealership is well kept & very attentive. There’s a good selection of new & used cars available.

Unethical Dealership! I’m an out of state buyer and chose to speak directly with the used car manager to begin with. I spoke with “K” on Tuesday, and we finalized the deal except for a few details. He stated that we would wrap things up the following morning. “M.H” the salesman got involved in the deal and things went sideways from there. “K” was not at work on Wednesday and that’s when the lies began. I asked to sign the papers and begin the purchasing process. All of the sudden I was told that I couldn’t use my credit union to finance the car nor was I allowed to pay for the vehicle outright. This was not the discussion I had with “K.” I received a call later in the day that the car had been sold. They stated that they had an identical car for me to purchase as a backup plan :) now that’s funny! The dealership completely wasted my time and strung me along. They are unethical, dishonest, and not trustworthy. Nor do they deserve your business as a consumer. Do yourself a favor and move on.

Great people to work with and knowledgeable service personnel. I recommend the Springfield Infiniti dealership.

They’ve changed for the worse. Im not happy and i will not continue to praise them.